Have you tried moving the TV and box (temporarily) to a different cable outlet in the house? Load everything up and try to emulate the same problems.
I just replaced my Moto DCT 6412 yesterday with Cogeco and they gave me a Pace RNG200N. This was in Windsor.Does anyone know if this box is still THE box that Cogeco uses, specifically in the Windsor area, if I have to go and trade my current RNG200N in? Can't really call them and check right now.
When I hit guide or DVR when watching a recorded program it exits the program. When I go back into the program, it reststarts the program from the very beginning, so annoying. I just got the DVR a couple hours ago. Is it defective or do they all work like this?I have spent many hours on the phone with Cogeco support to no avail. I am on my fourth Pace box. All these boxes seem to have the same functional issues. There are many issues but I just want to mention one to start with. If you are watching a playback and you press the guide button, it should not kick you out of the playback, but it does. Very rarely it does not kick you out and very rarely things work correctly. A Cogeco technical supervisor confirmed that this was a problem if it kicks you out of the playback. Just wondering if anyone else is seeing this issue or am I the only one. Cogeco says I am the only one complaining about this and they will not do anything unless they get more complaints.
Thanks so much for your reply Dundas! I knew that attaching an external drive would format automatically, but I was wondering how on earth the unit would format itself internally if there was nothing to format itself with, if you know what I mean? Are the instructions coming internally somehow, or is this signal sent from Cogeco once it sees that you are connected?Get a 1TB AV drive like the Western Digital WD10JUCT (<$100.00 on-line). Replacement is a little fiddly because of tight spaces but not too bad. The drive will automatically be formatted.
The entire operating system of a TV set-top box or PVR is stored in internal memory and the internal hard drive is only used for data storage. The code to format a drive is part of the operating system and involves creating a disk partition and initializing an empty file system. It doesn't have to copy the operating system to the hard drive like a Windows or Mac computer....but I was wondering how on earth the unit would format itself internally if there was nothing to format itself with, if you know what I mean? Are the instructions coming internally somehow, or is this signal sent from Cogeco once it sees that you are connected?