The company that owns the infrastructure usually does the initial termination. For fibre, that can include an ONT. That's true of any TPIA I have dealt with. However, it should not be necessary to deal with Bell, just Telus. Once that's done, modems/routers/gateways may be done by the same company or they may installed by the customer. There is usually a charge for the initial installation. I'd recommend letting Telus to do a complete initial installation. A Bell tech might show up but it doesn't matter which company does the work, if the internet provider is Telus they will deal with the details. It will also mean the internet connection will be complete and (hopefully) tested before the tech leaves. That will help prevent any finger pointing if it does not work properly.

 

ExDilbert is correct, when you sign up for Service, you ONLY contact the INTERNET SERVICE PROVIDER or INTERNET PROVIDER RESELLER. The Internet Provider Reseller will make arrangements with the company they lease the lines with if they need to complete any outside connections and install the Fiber Termination NID.

 

I'm currently using Bell Fibre Internet but now after 2 years, my promo term is over and I'm now paying $165/month for 500Gb/s. I'm considering switching to Telus PureFibre as it's half the cost. Bell works fine but why pay double if Telus supposedly offers the same thing for much less.

Is anyone here using Telus PureFibre? What is your experience so far? Does Telus use the same Gigahub as Bell? If not, how is the wifi from the Telus modem/router?

 

Telus is probably selling the same product as Bell, it's just billed through Telus and Telus uses its own in home hardware. Third party internet access providers (TPIAs) buy the service from the infrastructure owner at wholesale prices. They can offer better prices by having lower overhead and lower markups. The advantage is usually lower cost and, sometimes, better customer service. The catch is that if something goes wrong it means dealing with Telus for an issue that Bell may need to fix. That can go either way.

I switched to a TPIA some time ago and get over twice the speed at a lower cost than from the infrastructure owner. The catch was that the provided modem was not as good as the original but that was fixed by buying a better modem. I also get better wifi by using a personally owned wifi router located in a more central location.

 

I have telus 1Gig and get 940 up and down. Have two tv boxes also. For two pc's I don't worry about wifi because I was able to add a switch in the lower level at one adapter/tv box so hard wired ethernet so get full speed there. For our phones and tablets we get àbout 400+ with wifi. My tv, internet and one basic cell account are less than you mentioned.

 

There could be a difference in Telus Pure Fibre in areas where Telus owns the infrastructure such as in Western Canada vs in areas where Telus is a Third Party Internet Reseller (TPIR) in Eastern Canada. Telus may not get the best speeds in areas where the Fiber is owned by another company, they are limited to the other providers speed limitation.

 

A friend has it, we're both in the east side of Toronto. Runs off Bell. Zero issues in the last year. I will be moving to it in November or December this year. He has 1GB/940

 

TELUS PureFibre Internet arrives in Ontario and Quebec with blazing fast 1.5 Gbps speeds .
(Summary of November 2024 press release)

TELUS PureFibre Internet is now offering residents in Ontario and Quebec access to the fastest internet technology in the country. TELUS PureFibre Internet lets customers play, stream, create, learn, browse and connect seamlessly with blazing fast download speeds of 1.5 Gbps, upload speeds of 1.0 Gbps, and a 100 per cent fibre-to-the-home network. TELUS PureFibre Internet customers gain access to exclusive bundling options that combine the high-speed connectivity of PureFibre Internet with TELUS mobility, SmartHome Security, and Stream+ services, enhancing their connected experience at home and on-the-go.

TELUS PureFibre Internet includes Wi-Fi 6 hardware and professional internet installation from certified technicians. In the future, TELUS plans to bring PureFibre Internet to more regions in Eastern Canada, including the Atlantic provinces. For more information on availability and pricing plans, visit www.telus.com/internet.

 

How can you tell if you have a fibre connection? I get 1.5 Gbps but no where does it say it is fibre.

 

If you use Bell or Telus, that would be a fibre connection to get that speed. Most cable company installations are coaxial cable and can have fast download speeds, but slower upload speeds. (There are a few cable company fibre installations, without getting too far off track.)

 

Why do you care?😀😉
is it the same speed up and down?

 

I posted the latest CRTC policy (August, 2024) for those that want to investigate or discuss further - https://www.digitalhome.ca/threads/...-to-provide-access-to-their-fibre-networks.295166/?post_id=3177838#post-3177838

I also found a couple of threads on the Telus Community Forum for those people that want to use their own network equipment - eg. PureFibre Installation in Ontario over Bell line.

 

Where my parents live, there is no Fiber offered, Bell is only Copper so the max speeds is like 50Mbps.

In some areas it might be pure DSL which has a maximum of 10Gbps but is only 5-6Mbps here.

Copper has speed limitations compared to fiber, if your getting 1.5 Gbps, your definitely fiber, not copper.

With Bell, yes. With cable it could be up to 10/6Gbps but in many areas is limited to 2Gbps/50Mbps. Cable is capable of more than 50Mbps upload but Rogers usually limits it for unknown reasons.

 

I’m on bonded copper with Telus and my package is 100 down 20 up. Real speeds are about 90/30

 

@57

I just tested mine and don't appear to have been upgraded. I got 926.71 down and 53.30 up.

BTW, my background is in telecom and remember when a DS3 @ 45 Mb was really something and that only the largest customers would have one. IIRC, IBM had one of those for their head office where there were around 5000 employees! Smaller companies might have a DS1 (1.544 Mb) or fractional DS1. I first came across a 10 Gb fibre connection to a Scotia Bank data centre around 10 years ago.

 

Smaller companies might have a DS1 (1.544 Mb) or fractional DS1.

If I remember correctly, they cost about $1000/mo (about twice my rent at the time) so not everyone could afford one. They were limited to certain high density business areas as well, not available in the suburbs. I knew someone who worked at the local university as head of network support. The university had lots of bandwidth. He lived about a mile away and the best he could get there was a dial-up modem line. He had his own dial-up internet service (a real PPPoE connection, not a crappy BBS) and had to rent a small business office to get a faster connection.

 

I was not aware that Telus also has access to rogers cable infrastructure in Ontario. Everyone who I spoke to including door to door sales, has said stuff such as "Telus Ran their own Fiber to your house" to "Telus provides service using the existing Bell Fiber line" We all know Telus did not run a fiber line to my house. My house is not even wired for Rogers cable either, never has been. So there is definitely a lot of inconsistent stories being told. it's nice to get some clarification for once.

 

Depending on location, it could be any of the above. Telus owns some fibre near here but it stops about a mile away due to some train tracks. It was installed by Start.ca before Telus acquired it. This would be a Bell area if it bothered to install fibre. Bell and Telus have agreements for sharing infrastructure and services. They share wireless as well as fibre. Due to CRTC regulations, Telus could use Rogers cable to supply internet if it wanted.

 

Since they are allowed to use the Rogers cable to supply internet if they wanted (Rogers is only Coax in this area of my city), are they still able to call it TELUS PureFibre? or is that name of service they offer only if it is using the Bell Fibre lines?

 

I suspect that fibre would be called TELUS PureFibre but not cable. It may only offer fibre services in Ontario by choice. The infrastructure owner probably does not matter as long as it meets the requirements. Some people think that communications infrastructure should be treated as a utility and the CRTC seems to think so to some degree.

 

@ExDilbert

Back in those days, a DS1 required 2 pairs and repeaters every 6000'. You might have seen the repeaters. They were in a can mounted on the telephone poles. Later on, various flavours of DSL were used to emulate one.

 

The next time the kid that comes door to door trying to sell Telus Purefibre to my parents, I will tell him they want Telus PureCOAX instead. lol.