just put it in a box with news paper ship it back to them. that's why they pay for shipping if it gets damaged they will go after the shipping company. I wouldn't worry about making it pretty or anything but just make some sort of effort to box it.

 

As above. Take a few dozen pictures showing condition as you pack them, that way, you have proof it was good when it left you.

 

I got a big envelope by Purolator the day after I confirmed to them I was leaving. Inside was a box for the PVR, a padded envelope for the second STB and a smaller padded envelope for the special box that connected them. Nothing for the modem. A day earlier the CSR had told me how that modem was discontinued and how they would give me the new one rent-free (to keep me). So I figured it was discontinued, so they had no use for it.

This was Tuesday, Rogers came and installed on Wednesday, and later that same day I dropped everything off at the Purolator counter. Monday rolls around and it's garbage day, and the modem is leaning against the wall near the garage door. You can guess what I did.

That evening, I get home and there is a letter in the regular mail with instructions on how to return the modem. And step 1 wasn't to go to the dump and find it.

 

Canada Post will very rarely damage goods and I would not be worried.The important thing is to keep the tracking No. or any other proof that the Return was done so they don't come after you years later with unpaid rental equiptment fees.