[jft436]

BELL TV Executive phone number

Nanchim is the secretary to the President of Bell TV and she takes his problem calls. I have dealt with her in the past and she is a very nice young lady.

Perhaps if we all call something will get done immediately

{deleted - see proper contact info a couple of posts down}

It is Incredulous what Bell TV has done to this receiver.What a way to run a business corrupt customers PVR receiver with faulty software.

Now into Day 6

 

[Frodonf]

9241 RDSHD and SRCHD

Same problem here with RDSHD and SRCHD.

But does'nt seem to have the on/off problem... Yet.

I'm gonna use the Harmony 890 with IR repeaters to control my system.
Does someone knows which of the three holes on the front of the 9241 is the IR receiver and which is the emitter ?

 

[TheGrub]

Same problem here
SRCHE and RDSHD + power problem !!!

I will call tonight and see what they have to say !! Yeah i know... i like wasting my time !

As for the harmony problem... i find that the harmony has to be pointed directly at the 9241 for it to respond well... That is the only device that i have that does that !

 

[jft436]

Contact Bell President with Complaint 9241 receiver

Here is a copy of a letter(e mail) that I sent to the executive secretary/assistent of the president of Bell TV today.

I am suggesting to other forum members who are impacted by this faulty firmware e mail or call her. I posted the phone number about 4 previous posts

Date: 6/9/2009 6:19:02 PM
To: {deleted - see proper contact info a couple of posts down}
Subject: Bell receiver 9241

Hi again,
we spoke before and you assisted me the purchase of my 9241 receiver and the misleading promo in March of 2009 and it worked out succesfully.

Well I have an other problem now along with many other customers,and quite frankly I can not understand how your company operates as a service organization when it frustrates so many customers.

My receiver has worked perfectly since I purchased it in March 2009 .
On Thursday June 4th Bell downloaded and installed new firmware/software on the receiver V232.
Now the receiver will not turn on with the remote, nor turn on with the switch on the receiver.

A hard reboot has to be done to turn on the receiver. Pulling the power cord or holding the off and on switch for about 6 seconds.

It takes a couple of minutes for the receiver to come on as it has to find the satellites and download the program guide.

This problem is intermittent and the receiver will fail at least once a day. I have lost some recorded programs.

Could you asssist in one of two ways.
1. Expedite the new software/firmware

2. Or download the previous software/firmware V231 and rename it V233

I have called your technical support on four occasions on this issue while they are very accommodating none of them know about this problem and it it is only when they speak to the senior technician do they find out.
Do they not communicate with one an other?

They apologized for the inconvenience but can not tell me when the issue will be resolved.
I am not alone in this problem this has impacted many of the 9241 owners.

Would you please assist in this matter

Thank you,

JF Thompson

 

[grover432]

I too am experiencing this problem. Hopefully the repeated hard boots will not damage the receiver before a fix is available. I'm sure Bell is working on v233 though as we continue to post on the subject.

 

[chadurban]

9242 power won't turn on anymore? Stuck in sleep mode

Just starting this week, I noticed that whenever I goto turn the power on my 9242 receiver, it doesn't seem to want to work (just shows the screen saver). Its the same if I try with the remote or on the receiver itself. This seems to happen after the receiver has been previously powered down for a little while (overnight?). Is this suddenly happening from some type of firmware update? If so, anyone know how to fix this? In order to turn the receiver on, I have to unplug it, then plug back in, and let it wind up. Then it will turn on normally, search for signal and work normal. Only until the next day after work again.

Anyone else run into this issue?

 

[scrooloose]

Are you sure you don't have a 9241 receiver? If so, see this thread http://www.digitalhome.ca/forum/showthread.php?t=100252&page=16 starting around post 228.

-Mike

 

[TheGrub]

You forgot to mention the problem with RDSHD and SRCHE that freeze even with 100% signal. And only on the 9241 since the last update as well.....

 

[chadurban]

Ah yes, my bad, it is a 9241. Thanks for the link, will check it out!

 

[dosborne]

Please note the proper way to contact the Bell executive office copied from their web site is:

Feel free to Contact Us by email at bell.direct@bell.ca, OR, Call 310-Bell (310-2355) (NO CHARGE) and we will be delighted to provide assistance.

1 866-317-3382

Situation not resolved?
Ask to speak to your Customer Service Manager; your Client representative will gladly transfer you directly or you may write to:

Office of the Manager
P.O. Box 920, Station A
Toronto, Ontario
M5W 1G5

If you feel there is more that we can do...
You may speak to the Bell Canada Executive Office of Customer Relations by calling
Québec: 1 866-317-3382
Ontario: 1 866-317-3382

You may write to us at:
Bell Canada Executive Office of Customer Relations
P.O. Box 593, Station A
Toronto, Ontario
M5W 1E4

E-mail us at:
executive.office@bell.ca

To fax us:
1-800-554-5148 (no charge)

Funny they had to list the number for Ontario and Quebec as 2 entries when it is the same number LOL

 

[Frodonf]

Just in case my question was lost in all this discussion..

Does anyone here knows which of the three holes on the front of the 9241 is the IR receiver and which is the emitter ?

 

[dosborne]

You could cover over them one at a time until your IR remote stops working to locate the receiver

I didn't think these units had an emitter any more.

 

[PaulH]

One more 9241 quirk: This morning my 6:00AM auto-tune event to a news channel did not occur, and instead the "sleeping" screen appeared when I turned on the TV. I woke the 9241 and checked the guide, and only a handful of stations were listed. I forced a guide download (via "check switch") and all of the missing stations returned.

My guess it that the 4:00AM guide update failed for some reason, and left me with partial info. This is the first time I've seen this particular problem, so I can't say for sure if it's related to the 232 firmware.

Paul

 

[cobravenomous]

I called Bell to discuss the purchase of a new 9241. I currently own a 6100 and a 9200. I also wanted to commit to a contract of two years through their "term renewal" offer which offered a 25% discount on the reciever purchase. When I went to order the rep would not remove the $75 installation fee. I stated this is a purchase not a rental, and I noted that I installed my system initially and was well versed in satelite installation having installed a number of systems for friends. She still would not remove the installation fee, and I terminated the conversation. This was performed on line with a Bell rep. Anyone have any comments or suggestions? Is there a way around the installation fee if I am buying this unit outright. I know that with my existing set up I will need to modify my SW44 with additional hardward to accommodate the necessary number of feeds.

Cobra

 

[KevinK]

I also wanted to commit to a contract of two years through their "term renewal" offer which offered a 25% discount on the reciever purchase. When I went to order the rep would not remove the $75 installation fee.

Cobra

I picked up that deal in March and got the free installation although I'm still waiting for the 25% discount. I found the offer under promotions when signed in at bell.ca and could have ordered it there but I called and clarified a few things with a CSR before ordering. I would give it another try.

Kevin

 

[dosborne]

They likely won't remove the $75 installation fee, but they should credit it back to you.

 

[Peter123]

New HD PVR User - Powering On/Off

Hi,

This is my first post and I am also new in Satellite TV . I never used a PVR before. I have a new HD PVR 9241. I've had it for about a month now. I 'm not sure if I have a probem or if it is normal so if you could help, I would appreciate. The situation is that when I turn off my receiver (with the remote control) and leave it off for more than a few hours, like maybe 6 to 9 or 10 hours, when I come back to to turn it on again, usually teh next day, with my remote control, it doesn't come on. I have to use the on/off button on the front panel to power it on and this has for effect that the receiver is resetted, statellites are re-acquired, etc every time. However, once I have done that (resetted), I can turn the receiver on and off from the remote control without problems; it only happens if the receiver has been powered off for a few hours (I think 8 or 10 hours, or a day). The Tech help at Bell told me it's normal, but I have a hard time believing this. Is this normal with a PVR 9241

I would appreciate some help

Peter123

 

[BobArch2]

Telephone calls to Bell TV Support are getting no where regarding the power on issue. Might I suggest folks start sending their message to the Executive Complaints e-mail address... executive.complaints@bell.ca.

Here's a copy of mine I sent moments ago:
========================================
On Wednesday, June 3, 2009, new software, version 232, was download to the Bell TV HD PVR model 9241. The new software had the negative impact of not allowing the remote control to turn the HD9241 receiver on or off.

The only way to turn on the receiver is to hold the receiver’s power on button for 5 to 8 seconds. This has the impact of resetting the receiver and downloading a current guide related to transponders 91 and 82.

Should there be a program being recorded in the background (as a result of a scheduled action) , the recording is disrupted and will not restart until after the unit has been reset and a new guide has been downloaded… which can take several minutes. Thus losing a segment of the preset recording.

This problem has been going on for several days. First level support at Bell TV are not aware of the problem with v232 of the HD9241’s software. They suggest all sorts of workarounds… none of which address and resolve the issue. Only the Bell senior tech staff are aware of the problem and have told callers that a fix is being worked on. The problem has been ongoing for over a week now and is really a major pain.

I am not the only client having this problem. It has been reported by many on the Digital Home web site. Here is a link where the problem was first reported by the user community : http://www.digitalhome.ca/forum/showthread.php?t=100252&page=16

I would suggest that every 9241 user is impacted by this problem. The calls to SkyDish must number in the hundreds if not thousands with no resolution in sight.

Some users have asked the Bell Support Staff to arrange for the older software version 231 be reissued as v233 and downloaded to correct this major problem. Everyone is being stonewalled.

Can some responsible individual take charge of this problem and ensure that corrective action is taken as soon as possible?

Regards,

Bob Archell
xxxx xxxxxxxxx.
xxxxxxxxxx, Ontario

Bell Account: xxxxxxxxxx
Home phone: xxxxxxxxxx
Bell Internet: xxxxxxxxxx
Bell ExpressVu: xxxxxxxxxx
Bell Mobile: xxxxxxxxxx
=========================================

 

[dsslearn]

Anyone try to watch a program from the start while recording? Mine constantly freezes. When I jump to live it's fine. But, even if I am watching live, and hit back a few times, it freezes (glitches) again.
Can someone try this? Would like to know if this is caused by the new software as well.

 

[Peter123]

Power problem Model 9241 S/W V232

Today, on June 11, 12:30 PM, I just talked to a bell Tech Rep (in french) about this power reset problem, and he told me a new S/W version should be out in two or three days. We'll see....