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NextBox 3.0 (Cisco 9865) Discussions - Read Post 1

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#163 ·
Just got off the live chat with a Roger representative. Right now, I would have to pay an extra $2.50 a month if I was to get the 3.0. The rep created a case because the promo clearly states free HD PVR Rental, so regardless of what one it is, it should be free. He said since it was new, the promotion is not made for the new 3.0 box.
 
#167 ·
From what I understand... the rental price should be the same for the 8642 & 9865. It's ($17.50) or $2.50 extra per month compared to the 8642 for rent to own... which is less expensive than renting at about $24/mo. Either way get it... it's way faster and more responsive.
 
#171 ·
I kind of find it annoying... 3 minutes seems like it is too much, I would have liked to see maybe a 1 or 2 minute skip instead, because if I press the skip button twice im either too over and have to rewind back or I have to fast forward a bit. Too many extra steps in my opinion.
 
#174 ·
I agree. SD has the best implementation on their 6300. It's 30 sec ahead and 10 sec back by default. Entering a number and then skip jumps that many minutes. It's the feature I missed most when switching to Rogers. The 3 minute skip is an improvement but nowhere near as nice.
 
#175 ·
I'm on the Nextbox (2.0) "Diamond" package, with Internet, a free tablet, etc. etc...

By Nextbox 2.0 has been a piece of garbage (surprise), however lately it's been worse than normal... my official external extender has disconnected itself multiple times requiring a power cycle, I've had to power cycle the box itself 3 times this week due to it becoming unresponsive, etc etc...

I've been meaning to go in and swap for another box for a couple of weeks. But hey! Nextbox 3.0! Good timing right? Nope.

The local store rep had all the equipment in front of me, and as he goes to save the changes on my account, the computer is giving him an error. Says the 3.0 isn't compatible with my plan. He calls support, and same deal. They can only give me a replacement 2.0 because the new box isn't compatible with my "promo".

I try and get some info on exactly what this promo provides me, and if I can't just change my plan to a "compatible" one. I just want to know if that's a possibility, and if it will cost me extra, etc etc but get nothing but a bunch of "humms", and blank stares at the computer. Apparently it's difficult to even tell me what I pay for my TV portion of my bill, and how much a new plan would be, or if I even can change my plan (due to any possible contracts).

Then he says that because it just launched today, it may be a computer glitch, and maybe somebody in the future can override the issue. Not a very satisfactory answer. So I ultimately left with a replacement 2.0 for now. It is behaving better than my old unit, but I'm not very happy. (Plus what if there weren't any 2.0 boxes in stock!)

The part that bothers me most, is that

1: I'm not trying to downgrade my plan at all. Just replace what is essentially the same equipment

and 2: This Nextbox 3.0 isn't some alternate, or higher tier service. In fact, on Rogers site, they don't even show the 2.0 anymore. So it seems clear that the 3.0 is replacing the 2.0. So don't leave a customer who has the top of the line package, with full internet, home phone and 2 cells to rot with some out of date hardware!

Very disappointed and frustrated. I don't even care that much about 8 tuners, but I need some hardware that can handle the software. I was going to call back and complain out of spite and principal, but I think it probably is best to wait a few weeks/months to let the reps get familiar with the situation. There must be others on my plan that will want the box. Hopefully down the road I can sort this out.

Anyways, thanks for listening to the rant. I suppose it's a bit of a warning for anyone else potentially on older legacy packages. You may have an issue if you don't want to (or can't) change your plan.
 
#179 ·
My wife and I are ready to throw our NextBox 2.0 out the window. It's been dropping recordings and intermittently rebooting at the most inconvenient times. It's slow, laggy and buggy. We haven't watched TV on that thing for a year now because it's such a pain. We've resorted to swapping the NextBox out with the 4642 in the bedroom (where my wife watches her TV) because the 4642 is less unstable than the 8642!

This NextBox 3.0 seems promising but I really hope they have the bugs worked out of them instead of just introducing new features.

So if I have my WHPVR set up at home with a 8642 & a 4642 box, then I assume I can just replace the 8642 with a NextBox 3.0 box? The 4642HD would work with the Nextbox 3.0?

On my bill, I'm currently getting a $15 credit to offset a "Digital Terminal Rental" fee. I am also paying $7.50 for a "NextBox HD Terminal Rental" which I understand would lead to me owning it after a certain time (2 years? 3 years?) So does this mean if I swap out the 8642 with the Nextbox 3.0, I'll need to pay the $2.50/mo. extra? I used to get the $24.95 free HDPVR rental for many years (since their original free PVR winback promo), but they screwed up the account and took it off and was not able to put it back on. But the condition from the original winback promotion was that I get a free PVR as long as I remain a customer, which I have been since then. So I should be able to get the 3.0 upgrade free of charge... I think I'll have to call retention to see what they can do.
 
#180 ·
Has anyone noticed that the 1080p output from the Nextbox 3 is really bad? It's especially evident on scrolling guide text. It seems to flicker and jitter. Switching back to 1080i fixes it but then the TV is doing the 1080i to 1080p conversion.
 
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