You've probably been unable to target the right person at Rogers. Using the generic
contact us form on Citytv's website would be downright useless; it's probably only monitored by morons who don't even realize OTA broadcasting exists.
Poking around recent CRTC filings for CITY-DT reveals the name Steve Martak as the engineering supervisor at Rogers Media. Actually,
I posted something nine years ago mentioning him by name and title. His email address is of the format
[email protected] and I'd suggest you complain to him directly.
Alternatively,
here's a practising professional engineer whose Linkedin profile says he's a "transmitter technician at Rogers Media" in Toronto.
Individual licenced P.Eng records can be searched by last name, etc. @
www.peo.on.ca where it even shows the guy's direct office phone number at Rogers.
Please let us know if you get a response.
As others have pointed out, CITY-DT-2 Woodstock was supposed to transition to RF16 according to the repack schedule that can be examined,
here.