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Discussion Starter · #1 ·
I have been reading a post about 911 not working on wind in the home zone IF you venture into a dead spot. This happened once before 9 months back and there was no official answer to whether or not it was a fluke.

http://www.windmobile.ca/community/ideas/detail/38058/#Comments

I also saw today that the OP did a follow up and it indeed is an issue but wind saw fit to delete the follow up.

My understanding is if one is in a home zone and then you move into say another room or down the street and fall into a dead spot wind will disable roaming on the handset. So it will not roam on rogers because they have disabled that and therefore no network connection. So no 911. I called wind to ask about this, I have a co-worker that became alarmed when she read this. After quite a long wait it was told to me that all you have to do is shut the phone off, pull the battery, pull the sim, wait 30-60 seconds ( I did not understand that part ) then power up the phone and then dial 911.

There was a long pause on my end. That is the answer I was given.

Needless to say I gave my co-worker a old Motorola v600 to keep just in case.

Now I have not tried tis myself BUT I was able to find a post from 9 months back where this happened before but there was no announcement if it was a fluke or just a glitch.

Thoughts?
 

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Discussion Starter · #3 ·
Paolo I would normally agree with you BUT since the handset is being barred from roaming on ANY carrier it can not dial the 911. Remember you are in a home zone, roaming is disabled so in effect it is not allowing the handset to use any network. I just got an e-mail from someone on wind telling me indeed the 911 is not working under those circumstances.
 

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Discussion Starter · #5 ·
Colin I have not trried it myself but thus far 2 e-mails confirming. 1 was with a 9700 the other an x10i 9 months ago someone reported the same issue.. I believe it was a few people actually. But I can see this as an issue. IF wind blockes you from roaming, getting a signal then I can see it now working. I have not myself tried it but as I said 2 different handsets and the person who posted this even called wind and had it confirmed. That being said how reliable is winds tech service anyways. I will see for myself tommorow will give it a go with a blokes handset in the office.
 

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Discussion Starter · #10 ·
you should not be testing it. but you should have a good example, and give it to Wind, Wind will then dispatch a trouble ticket, and their technicians will book a time slot with the police, and they will tell them they are doing testing in their lab or in the field, and they will have to tweak their network until its fixed.

TorontoColin is correct, 911 is not blocked by wind, it can be a handset problem, even if wind blocks roaming to wind-away in the home zone, a call to 911 will still go through. its mandated by CRTC
Paolo you are psychic! That is what they said they would do. For the record I did meet up with this gal and indeed the 911 did not work. So she called in and was told they would dispatch someone. But here is the rub.. Wind says it is NOT a problem just take out your sim and you are good to go. After I got back to work she did call and say that her friends phone worked just fine and it hit me.. she is on an older sim! but Just 10 mins ago I got another e-mail from someone with a new N8 and new sim same issue. It would seem to be hit or miss. Wind is aware of this, lets see what happens next.
 

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Discussion Starter · #13 ·
As echoed by everyone - 911 cannot be blocked by a provider, by law any phone capable of connecting (i.e. compatible frequency) must be given access.

The issue is most likely the device.
Both phones I've had were set to wind home manually.
When there was no signal, it would switch to rogers, but in emergency mode only. (no calls or texts would go in or out, except to 911)

Related note - for any family member who doesn't have/want a cell phone, give them any old one you might have for them to throw in their car/purse/etc in case they need 911.
So let me understand you all on this.. 911 works even if the networks are disabled? Careful I said disabled.
Can you roam in a home zone ? No, the answer is no.
So IF I am roaming in a home zone,Wind is not present and the roaming network ( Rogers ) is disabled. So how can I dial 911? Winds answer is.. turn off the handset, remove the battery and sim wait 30-60 seconds and then make the call.

When I asked further it was explained that when they bar the roaming network it " can " bar any and all network(s) communication with the network(s)

I am interested how this all will play out.
 
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