[17671]

um even if you can not roam onto the other carrier in your "dead spot", 911 should work anyways. it does not rely on roaming, nor does it care, it finds any signal to use, providing the band/technology and the call will go through. i made pleanty of 911 calls using my rogers phone on telus 3G network, ok not pleanty ,but atleast one up north where telus had a tower, and my rogers phone had no service.

 

[17671]

you should not be testing it. but you should have a good example, and give it to Wind, Wind will then dispatch a trouble ticket, and their technicians will book a time slot with the police, and they will tell them they are doing testing in their lab or in the field, and they will have to tweak their network until its fixed.

TorontoColin is correct, 911 is not blocked by wind, it can be a handset problem, even if wind blocks roaming to wind-away in the home zone, a call to 911 will still go through. its mandated by CRTC

 

[17671]

another note, Wind has to test their 911 calls with a roaming partner sim, the same can be said for rogers, bell, etc. they all test their 911 calls with a roaming provider sim too to make sure its routed correctly, they do this to comply, otherwise like BGY11 said, huge fines

 

[17671]

Ahh interesting, a SIM card issue? who would have thought? I guess it does make perfect sense to always ensure you have the latest SIM and Latest Handset software.

There was a 911 issue with rogers last year, where some of their handsets were freezing when calling 911, due to a "gps" glitch in the firmware.

 

[17671]

Rockjock: This has been the case for as long as I can remember. TorontoColin nailed it on the head perfectly. Believe he, he is 100% correct.

 

[17671]

what's the point of a roaming agreement with Rogers if they block it? doesn't that defeat the purpose of roaming?

ie: if i want to use my wind phone and im in an area wind does not cover, i would like to be able to roam on a roaming partner, such as rogers, ie. wind away even if there is a premium cost to do such. We're used to the costs, fido did this, so did clearnet. Why would they be blocking it? they know their network is not superb right now, atleast let them roam on another carrier.

when fido had its own network, and rogers turned on gsm, fido phones would go into SOS only when fido signal was lost but rogers signal was present, this means you could call 911, but you could not roam onto the competing network. Thats my understanding, it works like that everywhere in the world, why is wind making this complicated?

 

[17671]

I GET what your saying, but that kinda defeats the point of Roaming. They want people to have NO service inside their home footprint? what kind of decision was this? didnt the guys at wind think that if they wanted to, the customers could force their phone on 302-49 anyways if they want to avoid roaming on rogers? guess it was too hard for their team of engineers to realize this.

 

[17671]

these are things wind must test when they make system wide changes such as this. they are ultimately responsible for testing the 911 calls in the home zone as well in the away zone, with both scenarios.