Who are all these people out there who make their buying decisions based on a single article/review?
I do not think anyone said they based his/her decision to sign up on Wind from Hugh's personal experience. I can tell you there is a post of people wanting to hush him up on the Wind Forums. And I can tell you that his point of view is a valid one. I have had and seen many more posts of people saying they have had issue after issue. Not a single month goes by someone is saying the billing is messed up. I am sure if all had gone well he could have reported just as fairly as he did.Who are all these people out there who make their buying decisions based on a single article/review?
Good grief. The whole purpose of making a Pros vs Cons list is to list all the pros and all the cons so that you can weigh the two out.Based on his experience (and his experience alone), I don't see why he should be required to state something positive about Wind. Good plans or network coverage is meaningless without the ability to actually activate a phone that was shipped to him. In this case, the negatives definitely outweigh any positives he could have taken from his experience.
The plan he was trying to get was not advertised, nor listed on any official wind outlet/website.How is hugh supposed to list pros if the product as advertised doesn't work?
Seriously? You don't know how a tech enthusiast and expert is supposed to find information on a company and its products?How is hugh supposed to list pros if the product as advertised doesn't work?
I don't expect him to regurgitate third party opinions. What I do expect from an objective and critical review is an accurate representation of facts. To some people, cost is a factor when choosing a mobile carrier. A quick mention of pricing and plans would have demonstrated at least a modicum of objectivity on Hugh's part. For those that actually got working SIMs , there are cheaper plans on Wind than many other carriers.Seriously? Why would an expert regurgitate third-party opinions without trying to confirm if the opinions are accurate? Too many so-called journalists do this and it's just sloppy.
Ahh, thank you. You illustrate my point exactly. The error which Hugh made is exactly the same one as your analogy. You can not simply analyze one specific case and apply it to the general. While it may apply, it is not necessarily so. Your friend's knock-off charger may have been an isolated incident, or it may have been a systemic failure. You don't know unless you look further into the situation. Intel is one of the top CPU companies, but as anyone that builds computers can tell you, some of them just do not work when you get them. It is not a systemic problem, it is just isolated cases due to the manufacturing process.Pricing was mentioned on the first page. But I don't think you can count it as a pro if you can't use what you paid for. To use an analogy, a friend of mine bought one of those knock-off USB power chargers for his iPhone. While it was certainly cheaper than Apple's offering, it simply didn't work. Should its price then be listed as a pro?
It's irrelevant. News of the plan made it on Mobile Syrup which is an official unofficial "buzz site" for the industry. If Wind had intended it to stay private the first CSR Hugh spoke with should have been polite but firm and say "unfortunately the plan is restricted to friends and family of Wind employees but I can help you choose another plan that will be cost effective". The fact is customer service blew it and management dropped the ball.The plan he was trying to get was not advertised, nor listed on any official wind outlet/website.
Read between the lines in his article,It's irrelevant. News of the plan made it on Mobile Syrup which is an official unofficial "buzz site" for the industry. If Wind had intended it to stay private the first CSR Hugh spoke with should have been polite but firm and say "unfortunately the plan is restricted to friends and family of Wind employees but I can help you choose another plan that will be cost effective". The fact is customer service blew it and management dropped the ball.
Not sure how Hugh could find a "pro" in any of this.
Rockjock, again, it's not about defending Wind. In fact, if you look at some of the strongest complaints against Hugh's post, they all make it clear that the treatment he received was not acceptable. The problem is in the way Hugh's post - as an official statement on behalf of the site - is unbalanced. If he had simply described his experience and positioned it as his personal bad experience with Wind, this might not have been an issue. His calling it a "review" (which, in the public's mind, suggests an actual assessment of the product), his positioning it as an official recommendation from the site, the complete lack of any assessment of the actual telephone and data service, the fact that DH gets picked up by international news feeds - all of that is what made the post inappropriate.Hugh was spot on in his assessment. Here in the GTA what he got csr wise is normal.
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Quit defending Winds lack of customer commitment. Hit up the hofo or wind forums and you will read more and more people having issues the latter will delete them asap.. but they are there.