Why Wind Mobile lost two customers today

37040 Views 153 Replies 35 Participants Last post by g011um, Jan 23, 2011

hugh

Discussion Starter · Dec 30, 2010

This morning I read about the Wind Mobile All in the Family plan.

I thought, excellent, I am going to sign both my kids up with new phones.

Went to my local Blockbuster and asked for the deal. The helpful sales clerk apologized and said that he couldn't give me the deal and that I had to talk to "corporate." The guy is a nice guy and I wanted him to have the sale but he said the only way I might have a chance was to go to a corporate Blockbuster store.

Okay, so I hopped in the car and drove ten minutes to the Blockbuster store at Parklawn and Queensway. Went inside and asked the clerk how to sign up for the All in the Family plan. She said I had to have a "form". I said, I don't have the form but I would like to sign up for the plan. She then proceeded to tell me how I could sign up for "better" plans and so on.

I said no, I wanted the All in the Family plan that I had read about. She refused to offer me the plan and refused to tell me why some people were eligible and I wasn't.

Result:

An hour of my time was wasted.
Wind Mobile lost two customers.
Wind Mobile has gained a vocal critic for its refusal to even exlain to me why I was not eligible for a deal it was offering some and not others.

Seems like Wind has learned about customer service from the Big Three!

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gzink

· #24 · Jan 2, 2011

hugh said:
Well, I looked around and couldn't find anything that compared for $20 a month.

I called Wind this morning around 8:30am. Told them I wanted the HAITF plan. WHen they asked what organization, I told them MobileSyrup. They pushed back but eventually I got signed up to the plan.

We need a fist pumping icon here (or something)

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gzink

· #133 · Jan 21, 2011

Thank you for the honesty in the review and in this forum. I sometimes wonder if I am the only one who encounters poor customer service and a total lack of management, even basic understanding of problems, sweet little fine print gems, etc. I know now I am not alone.
And all those people who are upset about a bad review. We Canadians don't bitch effectively often enough. Start speaking out and demanding what you paid for. Don't be a mouse.

Even our government in a sample test for the census employment I read today indicated that encountering 2 situations, only one had priority:

a)one upset citizen versus
b)one upset citizen threatening to go to the media

(guess which one you are supposed to concentrate on and ignore the other until you have time!!)

I'm gonna b b) as often as possible from now on!!

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