[Jase88]

Definitely bad customer service. I can't believe the dealer couldn't provide the necessary form. I also don't understand this requirement that only "corporate" locations can offer the deal. Often, there is little or nothing to differentiate a corporate location from a non-corporate one to a customer.

It seems they've purposely structured the offer to be as difficult to take advantage of as possible.

 

[Jase88]

The industry as a whole here in Canada (and likely in other countries) has perhaps the worst customer service.

If they can screw up a new order for equipment and service this badly, my concern would be billing issues. I'll avoid any business that makes it very difficult to conduct business with them. Any cost savings that you may realize are cancelled out by the time and frustration spent trying to resolve issues.