[cooper83]

Aside from poor customer service and misinformation, the most shocking part of all this is the need for a paper form. What century is this? No wonder Canada lags behind the rest of the world in the cell phone market; companies pushing the latest technology still require customers to fill out forms!

Sorry to hear about your experience, Hugh. I'd be ticked too and wouldn't want to invest in a company like that either, especially not a new one claiming to be a better alternative to the Big Three.

 

[cooper83]

Is it worth continuing at this point? Just return the phone and get your money back. They don't deserve a single penny from you.

 

[cooper83]

I cannot wait to read your finished story!

My bet is you'll be getting a bunch of free stuff and a call from a higher-up with an apology. Or not.

any Store listed on the Wind Website that did not say - Take Out - beside its name.

What is this - a fast food restaurant??

 

[cooper83]

some acknowledgement of similar hells inflicted by other cell phone companies.

Isn't that assumed? I don't personally know a single person with a cell phone who hasn't had a bad experience with their carrier.

profets - I hardly consider this a rant. It is a well-written review based on one customer's experience; it's not claiming to be anything more than that.

Nice work, Hugh. Good luck with getting your refund.

 

[cooper83]

You clearly stated in your review that the first clerk you ever spoke with said he couldn't offer you the plan, but could offer better alternatives, but you "politely refused".

DavidT, you might want to read the article again:

The helpful sales clerk apologized and said that he couldn’t give me the deal for reasons I did not understand but pointed me to another Blockbuster store several miles away that could sell me a phone and the plan.

I piled the kids back in the car and we drove ten minutes to a Blockbuster store at Parklawn and Queensway in Toronto. Inside, we asked the clerk how to sign up for the All in the Family plan. The Wind representative said that in order to sign up, I had to have the “form”. I replied that I didn’t have the form but could we download it from the internet and sign me up.

The clerk then proceeded to tell me how I could sign up for “better” plans than the All in the Family plan. I politely refused indicating that I wanted to sign up for the promotional plan that I had read about. The Wind Mobile clerk refused to offer me the plan and refused to tell me why some people were eligible and I wasn’t.

At no point did you attempt to include the views or experiences of others.

So tell me, when a website such as CNET, for example, reviews a product, do they consult others before publishing the review?

I think people may be getting confused with a review vs. a study.

Never usually see Roger Ebert include the views of others before publishing his review in the Sun-Times.

 

[cooper83]

I'm getting the impression people are only reading what they want to see.

This is a wind employee review, not a Wind review.

Right, so when the SIM card didn't function properly, that was a reflection of the employee?

If you were smart...

Right, because only dumb people have negative experiences with customer service.