Give them a chance..
Hugh, it truly sucks to hear the runarounds you've gone through so far, and could only imagine it would turn you off of them.
Part of the problem is the mess with the AITF and HAITF plans. They were strictly meant to be plans that employees could give to family and friends to sign up on. When they did the first one back in April it was a disaster - Needed just a piece of paper with no real record of anything, and the stores got hammered. They improved it this time by having the employee pre-register their family/friend before they go to sign up. Somehow the HAITF became availabe again during the $25 and $40 promos and it just caused a mess. Still not sure if it was supposed to be for the public or not but Wind really should have been more clear about it all.
I have 3 lines and 1 data account with Wind. 2 of those are more recent signups for the $40 plan for my wife and I's primary lines. For my wife's there were some hiccups along the way with the sim card. Their system for doing port-ins and managing sim cards sounds pretty bad. It took a few weeks to get my wife's line active properly. Once or twice I had to go get a new sim card, and maybe 4 calls in total for 10 minutes each. Funny thing was 3 of those times I spoke to the same CSR who was very helpful and apologetic. Without asking me anything they offered to put $40 credit on the account to pay for the first month as a way to make up for any troubles we had gone through.
They are a relatively very young wireless company, and definitely will still have issues along the way. But I'm extremely happy having all my wireless lines there and fully cutting off Rogers. If there's anything I can say I had to spend many many hours over the course of months negotiating with Rogers to get decent plans that still won't even come close to what Wind offers (and not have to sign a 3 year term as well). I really feel free and like the fact I don't have to deal with their nonsense anymore, and like that I can support new competition.
You sound like you have everything documented nicely. I say give Wind a call and ask for either manager or the back office to explain your story. Oh, and by the way, be careful with that Samsung Gravity.. I have one around and its horrible for reception compared to other phones I've tried.
Hugh, it truly sucks to hear the runarounds you've gone through so far, and could only imagine it would turn you off of them.
Part of the problem is the mess with the AITF and HAITF plans. They were strictly meant to be plans that employees could give to family and friends to sign up on. When they did the first one back in April it was a disaster - Needed just a piece of paper with no real record of anything, and the stores got hammered. They improved it this time by having the employee pre-register their family/friend before they go to sign up. Somehow the HAITF became availabe again during the $25 and $40 promos and it just caused a mess. Still not sure if it was supposed to be for the public or not but Wind really should have been more clear about it all.
I have 3 lines and 1 data account with Wind. 2 of those are more recent signups for the $40 plan for my wife and I's primary lines. For my wife's there were some hiccups along the way with the sim card. Their system for doing port-ins and managing sim cards sounds pretty bad. It took a few weeks to get my wife's line active properly. Once or twice I had to go get a new sim card, and maybe 4 calls in total for 10 minutes each. Funny thing was 3 of those times I spoke to the same CSR who was very helpful and apologetic. Without asking me anything they offered to put $40 credit on the account to pay for the first month as a way to make up for any troubles we had gone through.
They are a relatively very young wireless company, and definitely will still have issues along the way. But I'm extremely happy having all my wireless lines there and fully cutting off Rogers. If there's anything I can say I had to spend many many hours over the course of months negotiating with Rogers to get decent plans that still won't even come close to what Wind offers (and not have to sign a 3 year term as well). I really feel free and like the fact I don't have to deal with their nonsense anymore, and like that I can support new competition.
You sound like you have everything documented nicely. I say give Wind a call and ask for either manager or the back office to explain your story. Oh, and by the way, be careful with that Samsung Gravity.. I have one around and its horrible for reception compared to other phones I've tried.
