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Why Wind Mobile lost two customers today

37047 Views 153 Replies 35 Participants Last post by  g011um
This morning I read about the Wind Mobile All in the Family plan.

I thought, excellent, I am going to sign both my kids up with new phones.

Went to my local Blockbuster and asked for the deal. The helpful sales clerk apologized and said that he couldn't give me the deal and that I had to talk to "corporate." The guy is a nice guy and I wanted him to have the sale but he said the only way I might have a chance was to go to a corporate Blockbuster store.

Okay, so I hopped in the car and drove ten minutes to the Blockbuster store at Parklawn and Queensway. Went inside and asked the clerk how to sign up for the All in the Family plan. She said I had to have a "form". I said, I don't have the form but I would like to sign up for the plan. She then proceeded to tell me how I could sign up for "better" plans and so on.

I said no, I wanted the All in the Family plan that I had read about. She refused to offer me the plan and refused to tell me why some people were eligible and I wasn't.

  • An hour of my time was wasted.
  • Wind Mobile lost two customers.
  • Wind Mobile has gained a vocal critic for its refusal to even exlain to me why I was not eligible for a deal it was offering some and not others.

Seems like Wind has learned about customer service from the Big Three!
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Wow reading this whole thread just reminds me of something my Dad always says: "You get what you pay for..." ;)

Personally the review wouldn't stop me from considering WIND as a provider, however it would certainly weigh in... I take it for what it's worth which is someone's detailed (bad) experience dealing with WIND. As usual with anything YMMV.
I think it is pretty self-evident that the average reader will interpret a page titled "review" to be a review.
Do you think we're stupid? Anyone with half a clue reading the review will take it for what it is and make their own opinion by reading other reviews and/or attempting to deal with the company themselves.

Why do you care so much anyway? It's one man's opinion, he owns a web site, he published it. There is no law that says reviews must be positive or even objective (although I have hanged around here long enough not to doubt Hugh's objectivity). End of story.
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