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Why Wind Mobile lost two customers today

37012 Views 153 Replies 35 Participants Last post by  g011um
This morning I read about the Wind Mobile All in the Family plan.

I thought, excellent, I am going to sign both my kids up with new phones.

Went to my local Blockbuster and asked for the deal. The helpful sales clerk apologized and said that he couldn't give me the deal and that I had to talk to "corporate." The guy is a nice guy and I wanted him to have the sale but he said the only way I might have a chance was to go to a corporate Blockbuster store.

Okay, so I hopped in the car and drove ten minutes to the Blockbuster store at Parklawn and Queensway. Went inside and asked the clerk how to sign up for the All in the Family plan. She said I had to have a "form". I said, I don't have the form but I would like to sign up for the plan. She then proceeded to tell me how I could sign up for "better" plans and so on.

I said no, I wanted the All in the Family plan that I had read about. She refused to offer me the plan and refused to tell me why some people were eligible and I wasn't.

  • An hour of my time was wasted.
  • Wind Mobile lost two customers.
  • Wind Mobile has gained a vocal critic for its refusal to even exlain to me why I was not eligible for a deal it was offering some and not others.

Seems like Wind has learned about customer service from the Big Three!
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I chose the Samsung phone because it has the slide out keyboard
I would test out this phone quite a bit, and try to stay under the 30 minutes, so you can return it for a different one if need be. When I was with Wind, I had to return this phone 4 times because of problems with it. Besides the low reception, the main problem I had was the phone would automatically reboot itself periodically. Other than that, I actually liked the phone.
I personally have had great dealings with Wind's customer service, when I was a Wind customer. Granted, some of the CSR's I talked to where not as helpful, but generally they where great. I used the network builder tool they have on their website to report any network problems I had. The network techs always followed up with me once the area was improved. When I reported a serious network problem in downtown Calgary. Wind's CSR's and techs contacted me frequently until the problem was resolved. I have recommended Wind to my family and friends. The ones that have signed up, have all had excellent service so far. They are happy they are saving so much money over what they used to pay with the big three. I would still be a Wind customer if I didn't want an iPhone 4 so badly. If Apple makes a future iPhone that is compatible with Wind's network, I would go back in a heart beat.

You would not see any of this helpfulness, that I received from Wind, with the big three. I have dealt with the CSR's at Bell, Telus, and Rogers over the years, and I have always had problems with them. Most of them wanted to get you off of the phone as quick as possible.

I do agree that Hugh's situation is terrible, but I also agree with the posters who commented that there should have been pros listed in his review. Even if he listed the plans as a pro, that would have been better than nothing. He knew what the plans where, and how much better they are than the big three's prices. Even if he didn't know anything about their actual network service.
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Quit defending Winds lack of customer commitment. Hit up the hofo or wind forums and you will read more and more people having issues the latter will delete them asap.. but they are there.
Telus, Rogers, and Bell have more complaints than Wind ever gets on HOFO. So this does not mean anything regarding their customer service. I myself was not defending Wind, I was merely telling my side of the story on how good their customer service has been to me. Anyway, if you are the same Rockjock from the Wind forums (back before they launched), then you have always been against Wind, before they their service was ever tested.
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