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Why Wind Mobile lost two customers today

37015 Views 153 Replies 35 Participants Last post by  g011um
This morning I read about the Wind Mobile All in the Family plan.

I thought, excellent, I am going to sign both my kids up with new phones.

Went to my local Blockbuster and asked for the deal. The helpful sales clerk apologized and said that he couldn't give me the deal and that I had to talk to "corporate." The guy is a nice guy and I wanted him to have the sale but he said the only way I might have a chance was to go to a corporate Blockbuster store.

Okay, so I hopped in the car and drove ten minutes to the Blockbuster store at Parklawn and Queensway. Went inside and asked the clerk how to sign up for the All in the Family plan. She said I had to have a "form". I said, I don't have the form but I would like to sign up for the plan. She then proceeded to tell me how I could sign up for "better" plans and so on.

I said no, I wanted the All in the Family plan that I had read about. She refused to offer me the plan and refused to tell me why some people were eligible and I wasn't.

  • An hour of my time was wasted.
  • Wind Mobile lost two customers.
  • Wind Mobile has gained a vocal critic for its refusal to even exlain to me why I was not eligible for a deal it was offering some and not others.

Seems like Wind has learned about customer service from the Big Three!
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I gave him the SIM #. After several minutes, he said I could not activate the phone because the SIM Card that I had was previously activated with a different phone. - Okay.
That doesn't make sense -- the SIM is your subscriber identity, and is linked to your account or line, not to any specfic phone. (In techy parlance, the IMEI is the serial number of the phone, the IMSI is the serial number of the SIM.)

So while they could (must!) )refuse to register a SIM linked to another account, there should be no linkage between the SIM (IMSI) and an IMEI that should block registration of the SIM.
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