[Machoosh]

I have a 2700 that died on me and want to remove it from my account, is there a online way of doing this so i don't have to call in ? I have 4 receivers and realize i don't pay for anything over 2 I believe , but just want it off my account.

thanks

 

[hugh]

Pretty sure You'll have to call them.

 

[ScaryBob]

Bell needs to be called. Receivers can only be added online, not removed. Also, the receiver will still show as being on your account, it just won't be active and count against the 6 receiver total.

 

[Pinza]

Unless you are on a very old account, there are no extra charges for additional receivers.

Just tell Bell that the receiver is junk and that it needs removing from the account as you are going to send it to the garbage. It will then be totally removed from your account.

 

[dirtroad]

Yes as Scarybob (and Pinza) says as they allow up to 6 receivers on one account without additional charge, see http://support.bell.ca/en-on/TV/Receivers/How_to_activate_an_additional_Bell_TV_receiver
I would trouble shoot that receiver with Bell first as I have encountered many problems over the years that have only been able to be corrected from their end.

 

[Machoosh]

Ok thanks guys ...

Also it died because of a cup of coffee that was set on top and spilled ... just a few drops was all it took ...

 

[dirtroad]

Not sure whether Dish Care would cover that one!? It would certainly be a good story though.
Do you have any electronics skills to try to clean it yourself?

 

[jdevlin]

I had a 3100 go bad on may account and it is still listed as on my account when I look online. I called Bell and told them it was dead and they deactivated it but it is still listed.

 

[Pinza]

You have to tell them to deactivate and remove it from the account.

 

[Ex Agent EV]

@jdevlin: What's the matter if it's still listed? Unless you gaved it or sold it to somebody it won't matter

Agents can not remove a receiver from an account, unless the client sold or gaved the receiver and he proceed to a transfer, even the old broken receivers should be listed

 

[jdevlin]

I makes no difference to me. I was just saying they don't remove from your account if tell them it's dead and cancel it.

 

[ScaryBob]

You have to tell them to deactivate and remove it from the account.

I have one 6000 receiver listed that was "removed" 3 times. Unless it is returned to Bell or registered to another owner, it stays there forever.