Hi, I am considering switching to a new VOIP provider (one of the two mentioned), but my primary focus is call quality and reliability. I am not concerned with the savings offered by switching, nor am worried about the technical setup issues. Bottom line, do you think my wife will complain less about calls having audio breakup issues For the most part, vonage works fine with no issues. Occasionally it seems there is a bad connection and the audio breaks up on both ends. I rarely experience any issues myself, because I don't use it that much. Our internet connection is quite stable, 6000/800 fastpath profile DSL from Bell. Never drops connection and speed always seems to be there, including speed tests.