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@drdave
that's too bad. If I am required to pay $25 a month plus another $18 for a sports only package (which is all I want) why on earth wouldn't I just get rogers or bell? This model doesn't make sense without alacarte options.
 

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@drdave
that's too bad. If I am required to pay $25 a month plus another $18 for a sports only package (which is all I want) why on earth wouldn't I just get rogers or bell? This model doesn't make sense without alacarte options.
If you just want the sports channels, VMedia would be $25 + $13/$14/$18 depending on which sports package minimally suits your needs.

With Bell Satellite, the cheapest you can get TSN, TSN2, Sportsnet, and The Score is in the $78.77/month "Better" package. Even in a Bell bundle, that package is $68.95 once the 6 month promo price of $50.95 is gone.

With Rogers you have to get their $73.71 VIP package, or if you want TSN & TSN2 in HD you have to get their HD VIP at $83.76. If you can live with just TSN, TSN2, & Sportsnet (in HD), it looks like Rogers lets you get Digital Basic and then add the HD Specialty Pack for a total of $45.44. Still, that's more than the $39 you'd pay VMedia for their closest equivalent package, and you'd have The Score, Golf Channel, RDS, NHL Network, and CBS Sports Network too.
 

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Congrats and a welcome addition.

Suggestion : get out of the hardware business , all you need to be is a service a la Netflix
There are millions of streaming boxes out there that you can provide your service to.
It should at least be an option for potential customers.
Good luck!
 

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Suggestion : get out of the hardware business , all you need to be is a service a la Netflix
There are millions of streaming boxes out there that you can provide your service to.
They can't do this legally. The service HAS to be on a private network and not over the Internet.
 

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Preview VMedia's UChoose channels

I know that DH prefers to keep promotional posts to a minimum, but there has been a lot of interest in what VMedia's UChoose standalone and pick a pack options look like. Their launch has been delayed for about six weeks, but we are pretty confident they will be operational by July 2.

We were planning on announcing a preview of the UChoose options on Monday, but it looks like the cat is out of the bag based on posts elsewhere. One of our erstwhile followers figured out the back entry so now we want everyone to know.

The channels, and their package options, can be seen by going to our site and hitting the grey Get Started button in the upper right corner. Then hit button No. 2, which will take you to our TV options. You'll see the new UChoose button, hit that for the various options.

Please remember it is not live yet, hitting any logo will take you to a dead link, but everything seems good to go as previously discussed by July 2. Thanks very much for your continued interest.
 

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Pricing looks good. Here's what you need to do.

(1) Drop TSN, Much, YTV, CBCNews, CTVNews, and any other non mandatory channel from the basic package and make them Uchoose as well. That should make the basic package even cheaper. Make basic just the locals, US nets, and other mandatory stuff. I've heard that Bell and the boys price things to make this unattractive. That TSN is pretty cheap as part of basic, and crazy expensive in a package or option. I'd still like to see this happen anyway. Let the sports fans pay for the sports.

(2) Come to Nova Scotia, so that there is real competition here. Prices are still nuts with BTV/SD/Eastlink as the only choices.

Mark
 

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Step in the right direction. If my family didn't watch sports or multicultural, I'd probably make the switch, but as of right now Vmedia is still more expensive then the incumbents unless you only want a few channels.
 

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VMedia launches Premium Basic Plus. Finally!

I am very pleased to let you know that VMedia has launched our Premium Basic Plus package. It includes all of our over 40 Basic channels as well as an additional 16 must-have channels including SportsnetHD, SportsnetOneHD, DiscoveryHD, AMCHD, CNN, A&EHD, Turner Classic Movies(TCM), BravoHD, SHOWCASEHD and MUCHMUsicHD. In all, our Premium Basic Plus includes over 40 HD channels - no equipment upgrades or upcharges at all.

More details are available on our blog at www.vmedia.ca/blog.

Our UCHoose Store will be open for business next week, details to follow.
 

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I think the competition is a great thing! I am waiting for Vmedia to offer "on-demand" programming for services such as CTV, Global, and other channels. George did tell me that TMN on demand will be offered soon.

I live in an area where I only get slow 3mbps DSL and no cable or Fibre. Cogeco, which is the cable provider in my area is supposed to be dropping lines in the next year which will allow me to bump up my internet speed and hopefully subscribe to Vmedia. I just hope VMedia adds other channels fairly quickly as there are some that are missing from their line-up.
 

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cptcarter, you won't be able to get VMedia over Cogeco internet. VMedia TV is only available where VMedia provides the physical interent connection to your home.

EDIT: This appears to be incorrect - see below.
 

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Not sure where you're getting that info Dr. Dave. Vmedia's cable Internet is provisioned through CIKTel who are a third-party provider over Rogers and Cogeco's last-mile infrastructure.
 

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VMedia Installation Frustration.

I confess, I am doing a combination of recounting my experiences and venting..
I decided to cut the Rogers cord a month ago and am already really regretting my decision..
.....I can almost hear the Rogers CSR lurkers gloating as I type this.

I decided on Vmedia as my ISP and gave them a 21 day notice. The first inkling of a problem was when I signed up..The Rogers termination code on the vmedia website is identified as optional, but I got a call about 3 days later from a CSR who insisted that I had to provide the number immediately. I called rogers, dealt with the 20 minute automated hold sequence and the pushy CSR's trying to convince me of the error of my ways..I got the number and promptly emailed it to vmedia. Later that day, I get another call from vmedia later that day demanding the number. I seriously don't have the time for this..I told her to check her email....She insisted that she couldn't do that and that I had to look it up and read the number to her!! Seriously? Um..okay...Eats into my work-time to spoon feed them and makes them look totally inefficient...especially when I ended up getting an email reply 6 days later indicating that they had FINALLY read my email. Now I know why their CSR's aren't answering the phones....more on that later.

When I finally got the confirmation of installation from vmedia over a week later, none of my selected times were accepted..Rogers have instead hung me up for a whole day...Look, vmedia.. I get that you are stuck with having the Rogers guys do the install, but tell me again why you asked me to select a time slot if you know Rogers won't consider it? It makes you guys look like powerless puppets...which may be true under the sheets, but is something you might want to hide rather than put on your webpage.

Sooo anyway..it looked like the stars would align..I didn't get my time slots, but I got one of the 3 days I asked for. Rogers is due here tomorrow. things are looking good.. Oh, but wait...VMedia shipped the hardware via fedex. Do you think it would go out 21 days ago, on the date I ordered it? Nooooo!!..They ship it out on the date the installation is confirmed..and they use Fedex GROUND so it arrives too late for the install. Awesome! Because spending the day on the phone with fedex trying to get my hardware delivered will be a great time killer while I wait for the Rogers guy!!

When I originally got the install confirmation, I thought things were going well so I decided to get Vmedia set up at my daughters college rental. I filled out the form online a week ago and asked for an install of Sept 2-4th. The webpage indicated this was doable...awesome!!..Just to be sure, I indicated that the install is urgent in my application and then I called to indicate, again, this was very urgent..While my hardware for my first install languishes in the back of a fedex truck somewhere, my request for the second install has descended into a similar void. At this moment, 2 days away from my first chosen date, I have received no confirmation of anything...

So in addition to chasing fedex's butt tomorrow trying to track the hardware plus waiting all day for the Rogers guy to show, I get to spend the day trying to find another isp to set the internet up at the second location for Tuesday. And no, vmedia has not shipped hardware for the second location yet either... but if the Rogers guys suddenly makes themselves available on one of my dates, apparently there is some Vmedia guy driving around with spare hardware in his truck and he can drop it off...funny that the CSR didn't offer that option for me, for tomorrow....

Oh, but that is not even best part..Just tried to get in touch with vmedia... I had to call 12 times tonight and had been in the queue cumulatively over an hour trying to find out what the heck is going on with these 2 installs. Every time I get to the first in the line position in the queue, I get bumped to voicemail and would have to dial back in. Seriously, it took me 72 minutes to get a CSR..
When I finally got a CSR, the excuses were many and varied.
First, Vmedia doesn't ship the hardware you bought until the installation is confirmed...Seriously? Call me old school, but if you buy hardware anywhere else off the internet, don't you get it shipped on date of order?
Second, they "hope" the hardware gets to the customer on time, but once it hits the domain of fedex ground, you are on your own, here the number..Vmedia doesn't bother checking to see if you will actually get it on time.
My final beef is, escalation procedure? What escalation procedure? When you choose a date, don't hold your breath to get information from vmedia/rogers one way or the other. There is no escalation procedure to get Rogers to move on an urgent install. If Rogers doesn't email vmedia to confirm, you don't hear anything. The date blows past, there is no email from Vmedia to reassure you that they are on it, no estimated time frame. You could be hung up for a month with no contact from anyone. Oh, I am not entirely exaggerating...The Vmedia CSR I spoke to tonight tried to reassure me that it wouldn't be a month, but she wouldn't narrow it down either..

You will have to excuse me now. While I have a ton of recommendations on how Vmedia could improve customer service by shipping sold product, timely email followups (even just to say "no news, but we are monitoring this for you), Customer record integration with the email system and more CSR's to handle call volume, I can't stay online..You see, .I have about 3 hours before my internet service is toast and because of the missing hardware, I have no clue if I will get service back before the weekend ends. I have to use these few hours to find another company to get me service at the second location for Tuesday. Yeah, it looks like I have to call Rogers to get one of those damn sticks...could someone stop that Rogers lurker from laughing please?

If things with Vmedia get better, I will be back singing their praises.....

...So, how are your plans for the long weekend shaping up?
 

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Good lord, that's ridiculous! Who schedules an installation without making sure the necessary hardware is going to be available?

I mean, seriously? That's amateur hour.
 

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The saga has continued this morning.

I chased around fedex trying to find the hardware this morning. The guy had to do a special run to get it to me.

And so I started waiting for Rogers to arrive...Good thing a pipe exploded on the top floor of my house at 8 am..it gave me plenty to do while I waited.

The water got cleaned up and I decided to go ahead and set up the router and modem..After a few garden variety install problems, I had internet....

..Wait a minute...

*****THE ROGERS GUY NEVER SHOWED*******

Seriously!!! You have got to be {insert swearing here} kidding me.

Apparently they flipped a switch this morning somewhere off my property and I didn't need to sit here at home all day waiting for them.

{insert swearing here}Awesome...

Can't wait to see what Tuesday's install with bring..you know, the one I have STILL not received equipment for and have gotten no confirmation of..... I have to drive 60 km for that one...

Not to be a total killjoy, I ran a speedtest and got 44.16 download speed close enough to the 45 that I was going for..
....
 

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I'm curious how VMedia's bandwidth works for both tv and internet. If you have 3 boxes, each streaming an HD channel, that would be around 15 mbps total of bandwidth. So would this be subtracted from your internet speed? For example, if you sub'd to 25 mbps, does this mean you would have a total of 10 mbps left for surfing?
 

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That is correct however Vmedia's bitrate is only 2mbps for HD, so having 3 boxes running would only be a 6mbps hit.
 
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