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Just an FYI for anyone else in a similar situation to me... If you are on Virgin Mobile Prepaid and you subscribe to one of their data add-ons, you are limited to 3G. After several conversations with Virgin Support and having tried the simple things like reset and SIM card swaps, I finally go through to a tech who works on the Network team. He explained that the Prepaid database is separate from Virgin's postpaid database, and the Prepapid one hasn't been setup for LTE. He said it could be quite some time before that happened and I shouldn't really expect it any time soon as it was going to be a LOT of work.

I ended up switching over to Bell Prepaid, as they are all setup to offer LTE data. Not nearly as nice as being prepaid on Virgin, but I'll survive.
 
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