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WD1001FALS with NST-300SU-BK on Videotron

Hi everybody,
I have a SA8300HD+ with Videotron and recently I connected an external HDD WD1001FALS with NST-300SU-BK enclosure. The external drive was recognized by the SA, it have been formated (it' been very quick though, less than 1 minute!!) and it does show that I have 16% used memory comparing to 75% when the eHDD was not attached. So far it seems like all OK for the eHDD: recognized, formatted, 16% used when is connected vs 75% when is not connected.
The problem I have is that even though is showing that is recording a channel, I am not able to actually see that recording in the end. I was tring to "stop and save the recording" while recording and it seems like it just dissapeared. Or, while recording I cannot play it from the begining...
Do you guys have any ideea what's wrong in here?
Another weird thing, I putted to record 2 minutes one show and stopped it and save. Then I was able to see it in the list but it couldn'tbe played...

Please help 'cause i'm going crazy here...

Thanks a lot in advance!

Kamatz.
 

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I do know that the 8300HD+ had some unique properties other than the larger internal drive. Configurations that work on an 8300HD seem to be problematic with the 'plus' version.

Did you perform a 2nd cold reboot? I have heard of instances where the drive is not recognized after the 2nd boot. In one case jumpering pins 5-6 helped. It can't hurt to re-seat the power and eSATA cables either.

That drive and enclosure is normally a solid duo.
 

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Thanks Jake for your quick reply! I really apreciate it!
I'm not an expert here so I guess a cold reboot means to shut-off SA and unplug the power cable. If so, I did that 3, 4 time so far. I was thinking to change the enclosure for the model 360 since I have the 300 model. I've seen most of he people use NST-360SU-BK. You think that might be a problem or is just the "+" version of the SA that might caise the problem?
It doesn't seems like the drive is not recognized because is telling me that it is and it shows that I have only 16% used space ones is connected. If I disconect the drive (external one) it shows 75% used...so it must be something else here I guess???
Is anybody using WD1001FALS with NST-300SU-BK on Videotron with 8300HD+ and working fine there?

Thanks a lot again!

Kamataz
 

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Oops. I missed the fact you are using the 300 and not the 360. I do believe the 300 was used with success. Best to review all the threads. Search for POSTS with "NST-300SU*" in them. There are 22 posts not including these.

But my tip about jumpering the drive is still worthwhile. I assume you put the unit together so adding a jumper is like turning on a switch. The only problem is you may need to ask a computer store for a jumper.
 

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Hi Jake,
I do have a jumper from another HDD, but what actually happends if I'll jumper the 5-th and the 6-th? I'll do the search for the "300" and see what's there.
Thanks,
Kamatz.
 

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The purpose of the jumper is to limit the drive to a lower speed that matches the PVR SATA speeds (which is 1.5Gbps). Sometimes the enclosures can do this for you. For example my PC can only handle 1.5Gbps speeds. I have two enclosures. One works with a jumper-free SATA drive and the other does not. I should note that my older NST-360SU-BK works without a jumper but my Cavalry enclosure does not. The Cavalry is newer too.
 

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Yes,
It seems like is working, I mean I can record 2 channels while watching a 3-rd recorded one. There is one problem though:
When I turn off the PVR, after about 2 min Illico is shutting down the internal drive and then it seems to send that message to the enclosure via eSATA cable and puts my eHDD in kind of stand-by mode (I mean the blue led is flickering). That's cool so far in a sense that doesn't worn the eHDD BUT, if I want to record again, the eHDD stays in stand by mode and I cannot record, unless I manually turn-off and then back on the eHDD.
Any idea how to wake-up the eHDD automatically when scheduled for a recording?

Thanks,

Kamatz.
 

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UPDATE:
I am very dissapointed! Right now the internal drive of my PVR is full and I am not able to record on the eHDD even though when connected it shows me 23% used space. It seems like when I was recording 2 channels and watching a 3-rd recorded one, everything hapend on the last 10-15 % left on the internal HDD.
This is very wird since the eHDD seems to be recognized and yet not able to record on it...
Do you think this is a enlosure related issue?
Do you think it's worth ordering the NST-360SU-BK instead of my actual NST-300SU-BK?

Thanks again!

K.
 

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If the drive is defective or configured with power-management then another enclosure may not help. One last thing you could do is download HDDSCAN and disable any on-disk power management.

Since you have a WD drive the options will be slightly different than what is shown here. Best to change one thing at a time and test the enclosure.
 

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Jake,

The drive does not seems to be defective. I hooked it on my laptop and is been seen, then I formatted in Vista just to see if is not defective...then I connected it again to my SA 8300HD+, reformatted by SA, I saw 20% used instead of 100% (internal HDD full) then I recorded one show 16 min ago but that recording does not show anywhere...I don't know where is recorded...I had the "Record' text in red on my SA and at the and doesn't appear in my list of recordings...
Do you think the drive is defective? Is there any other test that can tell me if a drive is defective? I just want to make sure the drive is or not OK.

Thanks,

k.
 

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I forgot to tell that I used HDDSCAN as suggested and the screen is almost identical with yours...there is no on-disk power management enable...

any other suggestion? Please!!!!!

Thanks,

K.
 

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Well I guess that just leaves the enclosure. But did you run the enclosure connected to your PC via eSATA or USB? Since I counted about 4 others who had success with this exact same combo on the 8300HD I would suggest you look into getting another enclosure. But if you did not already, try the eSATA port on another PC.

Also, once the eHD is formatted you need to reboot in to see the "the external drive now works" message.
 

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I did connect the enclosure with my laptop via USB cable only and it worked! I do not have a PC with e-SATA connection so I cannot try that...
So you think I should try the NST-360SU-BK enclosure ?
 

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What if the eSATA port on the PVR is bad? Best to buy another enclosure where they have a generous return policy.
 

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I already arranged to have it exchange for the 360 model tomorrow. How can I know if the eSATA port on the PVR is bad? Is there any test that can be performed? I have extension warranty on my PVR for another 2 years but I have to know for sure this port doesn't work correctly!
And I still have that issue with the eHDD not being wake-up by the PVR when schedule for recording...I started to get tired about all this...my God!
I'll try my luck with 360 enclosure....
Please let me know if there's a way to establish if eSATA of the PVR is OK or not.

Thank you very, very much!

K.
 

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Since you get the "format eHDD?" message, it sounds like the port is working. The PVR also reported decreased %full. Suspect intermittent cable problem, enclosure problem, or HDD problem. I recently purchased a new WD 500 GB HDD and it was bad right out of the box. Replaced it with a 1TB WD Black.
 

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Hi 57,
Thanks for reply! I looked at the cable and is OK! I suspect that problem comes from the enclosure. The on-board electronic circuit it seems not beeing able to wake-up the eHDD when schedule for recording. I think also the PVR is OK including eSATA port since it sees the eHDD all the time when is not in stand by. The eHDD (WD1001FALS) seems OK since I was able to format it on Vista, copied some movies on it and then played them on laptop even on my Blu-Ray.
I hope all problems come from this bloody enclosure and hopefully I'll have it changed early next week.

Thanks,

K.
 
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