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Discussion Starter #1
Does anybody use the Illico Web remote recorder function? For the past 3 or 4 days, I cannot access it at all, and I have tried on three separate accounts on people living in completely different parts of Montreal, using three different models of PVR. I have tried from many different computers. In all cases, it takes a very long time to log in to the program guide, then when I go to My Recordings, I get a red error message saying Connection Failed.

Videotron tech support claims they haven't heard of any outages, but how could I be experiencing this on so many accounts simultaneously?

Please let me know if you are also having this problem so I have something I can refer Videotron to. Thanks!
 

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Remote recorder

Yes - I had this problem too.

You need to reboot your PVR.

Power it off and leave it off for at least 60 seconds then power it back on.
 

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Discussion Starter #4
Actually this was a widespread Videotron issue...the phone rep replicated it on several of his accounts, and it has now been fixed.
 
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