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@sebberry

Generally it seems to only be box for box swaps that are done over the phone (ex-330 to PVR, xbox to 330)when the wiring is already in place. Each STB has to be connected back to the modem via ethernet or coax. Having customers start doing self wiring and self installs has way to much potential for problems (my opinion, not that of telus).


As for the enterphone, generally it is bypassed at the main phone room. 1 pair come to your suite with phone and enterphone connected, another pair feeds to the modem.


***telus employee, but my views are all my own***
 
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