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Nothing suprises me when it comes to Bell. A couple of years ago the 800 numbers were out across the country for the better part of a day or so. I know that because my alarm sytems were unable to call the monitoring station.
Sure Bell is far from being perfect (but they are real easy to pick on eh!) but if there is one thing they have that is reliable it's their POTS... Situations as described by hugh are rare, I wouldn't be surprised that it's the first major incident they get since 1954.
 
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