[Cockroach]

Telus is being forced by the CRTC to give a rebate of $31.25 to landline customers.

To avoid giving a cash rebate, Telus is offering a $100 credit on any mobile device or a Telus TV STB.

I'd but the box for $100 off but the T&C seems to indicate it is for new activations only.

Looks like I'll take the credit.

 

[Wiremonkey]

Hardly an unfair offer, since the $31.25 is all theyre required to give. The $100 credit toward a new service is instead of $31.25 cash, which seems generous to me. There is also an option to get a credit toward a TELUS mobility handset too if youre not interested in Optik or dont qualify. Since the rebate was for landline, I dont see where your percieved unfairness is. The $100 is a promo, and there are conditions to promos, nothing unfair about it, its business and everyone in business does things similar all the time.

I dont want or need a cellphone and Ive had Optik since last Feb so I dont qualify or want either of the offers, Ill take the cash, and call it square, but I dont see the unfair.


- another TELUS tech

 

[ScaryBob]

How is this different than any other new customer that is offered from time to time? It sounds like Telus is trying to get out of paying the cash. If customers are offered a choice between the $100 credit or $31.25 cash I don't see it as unfair, just manipulative. It would be nice if they extended a similar offer to existing customers.

 

[Cockroach]

Unfair in that this was a direct mail promo, offered to the account holder and not some general offer.

 

[RedsunsDriver]

I'm just gonna take the $31.25 cheque.

I already have the crappy optik TV service, don't need to pay $100 to activate another useless box.
And also not gonna pay $$ to cancel my current cellphone contract

 

[Category 5]

^ I would suggest that if your Optik TV is crappy as you say,that you contact TELUS tech support so they can solve your problem. I have phoned more than once and found that they are helpful. YMMV.

 

[TNSF]

Or you can have them donate it to a local children's hospital instead. This option is detailed on the letter you will receive in the mail.

Stop worrying about yourself and help the children

 

[ScaryBob]

Or you can have them donate it to a local children's hospital instead.

Nice sentiment but I wonder who is going to get the tax credit? Customers should get the tax receipt, not Telus.

 

[Wiremonkey]

Nice sentiment but I wonder who is going to get the tax credit? Customers should get the tax receipt, not Telus.

So take the cash and donate it yourself, if that’s your choice and you’re worried about the tax credit.
TELUS gives millions of dollars every year to charity and other worthy causes. They hardly need your tax credit for a $31.25 donation.
As stated previously, this is marketing. Nearly all business is about marketing, if you are a service provider or a manufacturer you engage in marketing. If you don't you won't be in business long. This promo has nothing to do with TELUS being unwilling or unable to part with the cash, it’s simply marketing, and you aren't in any way restricted to these offers or tied in any way to this promo unless you're eligible and want to be, otherwise you’ll be getting a check in the mail in February.
It is commonplace to be cynical about large corporations these days. Believing something doesn't make it so. TELUS definitely has issues with customer service and processes that are frustrating and overly complex, but trying to weasel on charity issues isn’t one of them and NEVER will be. Do your homework before you make such accusations.

 

[mellaby]

Well said Wiremonkey. One question, when is this rebate going to be sent to customers?

 

[ScaryBob]

This promo has nothing to do with TELUS being unwilling or unable to part with the cash,

I think it has everything to do with Telus being unwilling to part with the cash.

It is commonplace to be cynical about large corporations these days.

I've seen many large companies cheat and steal from customers, stock holders, competitors, the government and employees. Much of the cash goes into the pockets of CEOs, owners and major investors who are often little more than well organized criminals. You don't need to try very hard to find, or experience, these acts. Yes, I am cynical and rightfully so.

 

[K Manning]

The next to last sentence on the Dec 6, 2010 letter I got says:

"If you choose not to redeem your rebate through these options, we'll send you a cheque for $31.25 in February 2011."

 

[Hilman]

^ seems pretty unfair

 

[i6s1]

Customers will get the tax receipt.

I don't think I'm allowed to link directly to it, but this appeared in the Vancouver Sun on Jan 28th, 2010:

This week, the Association of Fund-raising Professionals, a charity advocacy organization with 30,000 members in 206 chapters around the world, named Telus Corp. the most outstanding philanthropic company for 2010 -- globally.

Promo offers are constantly changing. There's nothing unfair about it. This offer is essentially a $68.75 bill credit for new Optik customers who had landline phone service this summer.

Also, to correct the general conception in the media, it was the CRTC that forced the telcos to overcharge customers. Telus proposed lower prices in 2002, but the CRTC forced telco providers to maintain prices to allow CLECs to undercut prices and gain a foothold. The money was put into a deferral account for projects to expand rural broadband and refund the balance . Telus was opposed to this plan and wanted to lower prices. Once the fund was established, Telus argued that the CRTC didn't have the authority to order rebates from the fund, and proposed 95% of the account be spent on rural broadband and 5% spend expanding services to customers with disabilities.

 

[TNSF]

From the Telus website:

Will I get Tax receipt for my charity donation?
Yes. A tax receipt will be sent by the charity foundation directly to you after February 2011.

http://www.telus.com/portalWeb/appm...pageLabel=Deferral_account_rebate_program#1_2

 

[yvrwindsor]

mellaby,
I have 2 landlines. One letter was dated Dec 3, the other Dec 7. Looks like the letters were sent out in early December. If you plan to take advantage of the $100 offers or donation, I suggest you call in. Otherwise, wait for the cheque to arrive in Feb.

 

[mellaby]

yvrwindsor, I'm on e billing so I don't receive any Telus mail. I'm glad I heard about this cause I won't be back to Canada till Apr.

 

[TNSF]

yvrwindsor, I'm on e billing so I don't receive any Telus mail. I'm glad I heard about this cause I won't be back to Canada till Apr.

Customers on ebill will still receive written notice of this rebate and offer.

 

[mellaby]

I did not receive any info regarding the rebate on my last bill. Maybe I'll be notified in Jan.

 

[TNSF]

I did not receive any info regarding the rebate on my last bill. Maybe I'll be notified in Jan.

Are you sure that you qualify?

The promotional offer was sent to customers who met the following criteria:

Has had an active TELUS Home Phone account on record as of August 31, 2010.
Has not been penalized for a past due account.
Has had an active account in good standing between August 31, 2010 and the date when the rebate is paid out.
Have a home phone in the following areas...http://www.telus.com/portalWeb/Upload/Binaries/deferral-rebate-areas.pdf?_region=AB