I do have the Telus D-Link wireless router that Telus gave me, but I'm having some interference issues at my place. Thus, I've decided to buy a dual-band router (Linksys Cisco E2500). I've setup the Internet fine, with a good performance, but when I've turned the TV ON, the Internet connection died. Before returning the router to the store, any suggestions?? Is there any solution to not use the D-Link router?
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Yes look up some of my past posts about placing your router behind the Actiontec.
This may be a solution for you. This will allow the Optik to run on the Actiontec and you can use your router for all of your PCs etc to access the internet and for it's wifi.
PM me if you like and I'll find a link. I just can't bear to type it all out again. Its been covered a bunch.
- another TELUS tech
This may be a solution for you. This will allow the Optik to run on the Actiontec and you can use your router for all of your PCs etc to access the internet and for it's wifi.
PM me if you like and I'll find a link. I just can't bear to type it all out again. Its been covered a bunch.
- another TELUS tech
Just for my education....If it is an interference problem, why would using another router resolve the problem? Should all routers use the same signal freq?
Thanks. I checked your other postings on the Actiontec. I will call Telus to see if I can replace my D-Link router for this one.Yes look up some of my past posts about placing your router behind the Actiontec.
This may be a solution for you. This will allow the Optik to run on the Actiontec and you can use your router for all of your PCs etc to access the internet and for it's wifi.
PM me if you like and I'll find a link. I just can't bear to type it all out again. Its been covered a bunch.
- another TELUS tech
I do have a baby video monitor running at 2.4GHz (same as the router), and when it's on my wireless connection drops. I also hope the signal strength would be better using this new router because it does not use the antenna anymore.Just for my education....If it is an interference problem, why would using another router resolve the problem? Should all routers use the same signal freq?
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543 Posts
Let TELUS know the baby monitor is causing your wifi to drop. There should be no problem getting an Actiontec out to you. As long as your peripherals are N wifi the Actiontec should take care of the baby monitor issue since N runs in the 5GHz band. If they don't you can get an N wifi USB adapter to get N functionality
- another TELUS tech
- another TELUS tech
That is not quite correct. Wifi N can be run on 2.4ghz or 5ghz. Actiontec v1000h supports only 2.4ghz band. Remember, it is not a dual band router. If your baby monitor is using a proprietary radio (ie: not WIFI), see if it allows you to change the radio channel it uses. If not, try changing your wifi channel to see if it would work.
I have a cordless phone at home that interferes with wifi channel 1. Wifi connection drops when people use the phone. Now I am using channel 11 on my linksys router and everything works fine.
I have a cordless phone at home that interferes with wifi channel 1. Wifi connection drops when people use the phone. Now I am using channel 11 on my linksys router and everything works fine.
Yeah, there's no reason why you shouldn't be able to get two 2.4GHz devices both going. Tons of things use 2.4GHz (Xbox controllers, Bluetooth [inc. PS3 and Wii controllers]) and WiFi - yet they generally play along nice.
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543 Posts
Thanks rewrite, I stand corrected. As you stated the Actiontec is not dual band. My error.
Channels 1 & 11 are the two best first choices to try. Both of these channels have the least overlap of all the wifi 2.4 GHz channels.
A good wifi detection software app like Netstumbler can be used on a wireless PC to examine the local wifi spectrum and assist in choosing the best channel for your location by showing you what others are using.
Here is a decent chart illustrating how the various WiFi channels overlap http://en.wikipedia.org/wiki/IEEE_802.11#Channels_and_international_compatibility.
- another TELUS tech
Channels 1 & 11 are the two best first choices to try. Both of these channels have the least overlap of all the wifi 2.4 GHz channels.
A good wifi detection software app like Netstumbler can be used on a wireless PC to examine the local wifi spectrum and assist in choosing the best channel for your location by showing you what others are using.
Here is a decent chart illustrating how the various WiFi channels overlap http://en.wikipedia.org/wiki/IEEE_802.11#Channels_and_international_compatibility.
- another TELUS tech
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272 Posts
(an option)
The other choice you could do.. Though Telus will not official support it.. Get Telus to send you just basic ADSL modem..
You'd just plug Dsl modem into your new Linksys/Cisco router. Then configure your router so that PVR (Cisco 430 PVR box) is in DMZ zone at all times with Mac Address (Not by IP)
You can get that mac address of your PVR in: Setting -> general ->system information
First tab will show Mac ID :
Why put DMZ just Pvr? This make sure Telus/Updates will always be able go threw and/or any tech may need check/access the system still can if ever needed.
Note tho if you need anything else that has or already in DMZ, then this could be issue..as can only have 1 DMZ at time
(Example somebody has more 2 xbox or 2 ps3 etc )
On my old Link160n.. I also register each internal IP # so they never change.. Example
192.168.1.100 Laptop wireless
192.168.1.101 Laptop Wired
192.168 1.102 3 ghz Desktop Wired
192.168.1.103 PVR DMz Wired
192.168.1.104 Xbox 360 wired
192.168.1.105 PS3 wired
I also use a basic 10/100 hub.. for extra ports.. (If need more then 4 ports )
Now you have more configure option where both D-Link/ActionTec are somewhat limited
The other choice you could do.. Though Telus will not official support it.. Get Telus to send you just basic ADSL modem..
You'd just plug Dsl modem into your new Linksys/Cisco router. Then configure your router so that PVR (Cisco 430 PVR box) is in DMZ zone at all times with Mac Address (Not by IP)
You can get that mac address of your PVR in: Setting -> general ->system information
First tab will show Mac ID :
Why put DMZ just Pvr? This make sure Telus/Updates will always be able go threw and/or any tech may need check/access the system still can if ever needed.
Note tho if you need anything else that has or already in DMZ, then this could be issue..as can only have 1 DMZ at time
(Example somebody has more 2 xbox or 2 ps3 etc )
On my old Link160n.. I also register each internal IP # so they never change.. Example
192.168.1.100 Laptop wireless
192.168.1.101 Laptop Wired
192.168 1.102 3 ghz Desktop Wired
192.168.1.103 PVR DMz Wired
192.168.1.104 Xbox 360 wired
192.168.1.105 PS3 wired
I also use a basic 10/100 hub.. for extra ports.. (If need more then 4 ports )
Now you have more configure option where both D-Link/ActionTec are somewhat limited
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543 Posts
TELUS no longer permits the use of a standalone modem on OptikTV services. The only unit provided is the Actiontec. Use of any other type of modem/router or combination defeats the OptikTV QoS and can cause issues. TELUS can and does detect the type of modem or router you are using, this does NOT require a visit to your residence and there is no way to block this information and still get service.
The ALU that was used for a short time in conjunction with a D-Link 3810 is no longer available.
Use of non TELUS modems or routers is a violation of the OptikTV ToS and is not permitted, with the exception of placing a router of your choice behind the Actiontec. Failure to abide by the ToS makes you subject to termination of services with any applicable penalties billable to you (termination of a Service Agreement = $10/month remaining on the agreement).
TELUS OptikTV ToS link. Pay particular attention to Section 2 Part C.
- another TELUS tech
The ALU that was used for a short time in conjunction with a D-Link 3810 is no longer available.
Use of non TELUS modems or routers is a violation of the OptikTV ToS and is not permitted, with the exception of placing a router of your choice behind the Actiontec. Failure to abide by the ToS makes you subject to termination of services with any applicable penalties billable to you (termination of a Service Agreement = $10/month remaining on the agreement).
TELUS OptikTV ToS link. Pay particular attention to Section 2 Part C.
- another TELUS tech
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272 Posts
ALU Modem cant still be still used? if we/customer still have one?
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543 Posts
ALUs are still in service, but you are not permitted to plug in a switch between the ALU and the D-Link 3810 attached to it so you can add your router, neither are you permitted to substitute the TELUS router with your own where an ALU is present. This violates the ToS. This equipment was installed ALU to D-Link 3810 and as per the ToS that is the way it must be left. The only way to add you own router that is supported is to place your router behind the TELUS provided router.
When techs visit a customer for any type of OptikTV service we are instructed to replace any type of modem, router, or modem/router with the Actiontec.
The Actiontec is the default (and only unit) that is to be used on any OptikTV circuit.
- another TELUS tech
When techs visit a customer for any type of OptikTV service we are instructed to replace any type of modem, router, or modem/router with the Actiontec.
The Actiontec is the default (and only unit) that is to be used on any OptikTV circuit.
- another TELUS tech
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272 Posts
ActionTec-->xbox360,430-Prv,Ps3,Laptop wireless (modem died today) was working till today.
Alu --> LinksysWrt160n -> Xbox360,430-Pvr,ps3,Laptop wireless (current)
--
Well While I was talking to Telus tech here in Calgary, We did a complete whole system reboot. Unplug all systems.. Plug in just ActionTec all in one router/modem.. and hard wired my Laptop to modem. And the modem would not connect to the Internet, Nothing would connect. The ActionTec was saying connected to internet but nothing was working. No xbox live.. No web browsing from my laptop. and no connection to net for my Pvr 430..
Could connect to router 192.168.1.254. Stats showed connected but nothing. no net. no Telus tv.
We tried again and again, Tech try whole thing over again. He'd try rebooting to factor default settings. Same deal.
I told Telus I still have ALU modem.. The tech guy said to try that. Plugged it in.. Connected my LinksysWrt160n. Version 3..
Boom everything worked now.. Telus Optik Works, My xbox works, my ps3 and laptop now connect..
This is liked 3rd/4th ActionTec/D-Link I have gone threw. That have died or just stop working. Each time they seem stop working after 3-4 month of use and each time I keep going back to old setup..
The Actiontec modem is not overheating or anything, It's sits standing up off the side, with enough airspace to breath.
and each time either ActionTech or D-Link keep dying on me after 2-4 months it seems. This one just died on me today..
Alu --> LinksysWrt160n -> Xbox360,430-Pvr,ps3,Laptop wireless (current)
--
Well While I was talking to Telus tech here in Calgary, We did a complete whole system reboot. Unplug all systems.. Plug in just ActionTec all in one router/modem.. and hard wired my Laptop to modem. And the modem would not connect to the Internet, Nothing would connect. The ActionTec was saying connected to internet but nothing was working. No xbox live.. No web browsing from my laptop. and no connection to net for my Pvr 430..
Could connect to router 192.168.1.254. Stats showed connected but nothing. no net. no Telus tv.
We tried again and again, Tech try whole thing over again. He'd try rebooting to factor default settings. Same deal.
I told Telus I still have ALU modem.. The tech guy said to try that. Plugged it in.. Connected my LinksysWrt160n. Version 3..
Boom everything worked now.. Telus Optik Works, My xbox works, my ps3 and laptop now connect..
This is liked 3rd/4th ActionTec/D-Link I have gone threw. That have died or just stop working. Each time they seem stop working after 3-4 month of use and each time I keep going back to old setup..
The Actiontec modem is not overheating or anything, It's sits standing up off the side, with enough airspace to breath.
and each time either ActionTech or D-Link keep dying on me after 2-4 months it seems. This one just died on me today..
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38 Posts
Customer Supplied Equipment / QoS / ToS
I am posting to comment on the use of "customer supplied" equipment as it applies to Optik QoS and the Telus Terms of Service.
I have Optik Turbo with 3HD/1SD. The modem is an ALU. A "customer supplied" 10/100 switch is connected to the ALU. Two routers are connected to the switch. A Telus supplied D-Link router is used for the TVs. A "customer supplied" router is used for the PCs. There are no QoS issues whatsoever with this configuration. Before the upgrade to Optik Turbo, even with 3 active HD streams, I was getting over 14 Mbps DL and 1 Mbps UL. With 3 active HD streams and 1 active SD stream, I was getting over 12 Mbps DL and 1 Mbps UL. After the upgrade to Optik Turbo (25 Mbps) the maximum speed is 24 Mbps DL and 2 Mbps UL. Even if the PC is connected directly to the ALU, the maximum speed is the same. The system works perfectly with all 4 TV streams active. (Obviously since the link speed is the same 30 Mbps DL and 3 Mbps UL, there is no more total bandwidth now than there was before the upgrade.)
Telus is fully aware of this configuration, which has been in place since day one. It was installed by a Telus technician, who said it was an ideal configuration. Telus tech support has never once questioned the configuration, nor has Telus ever threatened that they would cancel my service for violation of the Terms of Service. Knowing that this configuration works so well, I would not willingly give up the ALU. I don't care what router is used for the TVs, but I would not pay $1 for either the D-Link or the Actiontec as PC routers due to their lobotomized firmware. They are both very underwhelming PC routers.
It's nice that people who are unfortunately stuck with the Actiontec can come to this board to get help to use their own routers, but the FUD about customer supplied equipment is misleading and does not reflect well on Telus.
I am posting to comment on the use of "customer supplied" equipment as it applies to Optik QoS and the Telus Terms of Service.
I have Optik Turbo with 3HD/1SD. The modem is an ALU. A "customer supplied" 10/100 switch is connected to the ALU. Two routers are connected to the switch. A Telus supplied D-Link router is used for the TVs. A "customer supplied" router is used for the PCs. There are no QoS issues whatsoever with this configuration. Before the upgrade to Optik Turbo, even with 3 active HD streams, I was getting over 14 Mbps DL and 1 Mbps UL. With 3 active HD streams and 1 active SD stream, I was getting over 12 Mbps DL and 1 Mbps UL. After the upgrade to Optik Turbo (25 Mbps) the maximum speed is 24 Mbps DL and 2 Mbps UL. Even if the PC is connected directly to the ALU, the maximum speed is the same. The system works perfectly with all 4 TV streams active. (Obviously since the link speed is the same 30 Mbps DL and 3 Mbps UL, there is no more total bandwidth now than there was before the upgrade.)
Telus is fully aware of this configuration, which has been in place since day one. It was installed by a Telus technician, who said it was an ideal configuration. Telus tech support has never once questioned the configuration, nor has Telus ever threatened that they would cancel my service for violation of the Terms of Service. Knowing that this configuration works so well, I would not willingly give up the ALU. I don't care what router is used for the TVs, but I would not pay $1 for either the D-Link or the Actiontec as PC routers due to their lobotomized firmware. They are both very underwhelming PC routers.
It's nice that people who are unfortunately stuck with the Actiontec can come to this board to get help to use their own routers, but the FUD about customer supplied equipment is misleading and does not reflect well on Telus.
TELUS no longer permits the use of a standalone modem on OptikTV services. The only unit provided is the Actiontec. Use of any other type of modem/router or combination defeats the OptikTV QoS and can cause issues. TELUS can and does detect the type of modem or router you are using, this does NOT require a visit to your residence and there is no way to block this information and still get service.
The ALU that was used for a short time in conjunction with a D-Link 3810 is no longer available.
Use of non TELUS modems or routers is a violation of the OptikTV ToS and is not permitted, with the exception of placing a router of your choice behind the Actiontec. Failure to abide by the ToS makes you subject to termination of services with any applicable penalties billable to you (termination of a Service Agreement = $10/month remaining on the agreement).
TELUS OptikTV ToS link. Pay particular attention to Section 2 Part C.
- another TELUS tech
I'm kind of confused, got the service installed yesterday, very happy with it, tech gave me one del modem and two switches to connect optik and one port to wan port on my Cisco e3000.
All works without problems, only concern I have is that I can't link the smart remote since I get the message that you have to be on the same wifi.
So definitely telus still gives out modems only.
Note that I didn't get the phone line but only tv and Internet.
My bwidth is 30mbit total, so no slowdown even if I keep all boxes on
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