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The details page doesn't match the main internet page:
The main page says High Speed Turbo is 10-15 Mbps and Optik High Speed Turbo is 5-25 Mbps. It also states clearly that Optik High Speed Turbo is only available with Optik TV.

[edit - more info]
Down near the bottom of the main page is a link to compare all plans. That link shows the High Speed Turbo 25 plan so the OP is definitely able to get the 25 Mbps plan without Optik TV. Maybe just a misunderstanding on the part of the CSR about what exactly koala was looking for.
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