i called and finally got thru to someone after 55 minutes. i will have cut my bill in half when it gets installed next month. i told them i was leaving for shaw... one thing to note you have to have the ad up and make sure you say you Want unlimited internet for free for both years. one csr said it was only for a year but let them know its 2 yeas from shaw you are prepared to move as the speed is faster as well. also check your confirmation as the last guy made it sound like he was doing me favor and i let him know it was my time and money and i am willing to leave. they are just inundated with calls and people leaving. also make sue they make Clear notes as i was told telus billing only goes for a year at a time but i will get another confirmation in 6-9 months for my renewal for year 2.