Canadian TV, Computing and Home Theatre Forums banner

Status
Not open for further replies.
41 - 60 of 125 Posts

·
Registered
Joined
·
17 Posts
Telus Contractual Agreements Not in Writing

Bill observes that there is no Telus written contract stipulating the terms of the deal. He's right.

I REFUSE to sign any agreement with Telus. Assumed others were receiving a written arrangement of some kind. Was puzzled Telus didn't provide me with the plan although I'm only on a six month promo.

I took the initiative to write Telus twice to discuss the offers. Telus agent advised they would be sending me a precise of the over-the-phone discussion. Never received a thing.

What type of business model is Telus using? With Shaw there are no contracts. Does anyone have an inkling of why Telus uses this verbal dealmaking or do you have a firm contract?

And where is the CRTC in all this crazy de-regulated mess?
 

·
Registered
Joined
·
1,009 Posts
Your right Sheldon:

$3.00 Price increase on every level of Optik TV package (all 4 Optik Packages offered)
$2.00 Price increase on every level of Internet Service
$1.00 Price increase on Encore Avenue (now $9/month SD only)
$1.00 Price increase on Movie Central (now $19/month)
$1.00 Price increase on Super Channels (now $16/month)
$1.00 Price increase on all Pick and Pay Individual Channels (now $3/month each)

Seems like it is effective from today and all offers for new customers only are limited to 3 month offers. You can also sign up on a 2 year term for a free smart phone too. There doesnt seem to be any offers for home phone.

Looks like this offers run through to May 3rd 2011.

In June last year when Telus TV was branded into Optik TV there was an increase then too http://www.digitalhome.ca/forum/showthread.php?p=1110288#post1110288
So a popular package like the Large Combo has had a $14 increase in less than a year and Optik Internet plans have gone up $7 a month in less than a year.

On the face of it that is a pretty step increase in a short period of time in my opinion, however, there have been some significant neat freebies that customers can get such as Xbox and Laptops and now Cell Phones during this time signing up on a service agreement.

Please correct if wrong.
 

·
Registered
Joined
·
4 Posts
ok i just signed up for full telus packages 2 days ago, on the 7th, before the prices went up and they still had the old promos (6mo. tv, 3 mo. internet)

I signed up my parents who will be switching from shaw, and experiencing HD and PVR for the first time. I got them to do the agreements (mom doesn't mind) for both TV and internet. They'll be getting the free PVR rental & Xbox. The CSR was also very kind enough to throw in an additional free 2nd STB rental for the 3-year term.

I will be moving out in about a month into a new built home, so they were also able to let me start an account with them early so that i could take advantage of the promos before they changed. I did the same package, but opted for the turbo speed (not available yet at my parents place). Very happy with my experiences so far with the CSR's etc.

Now some of my questions were:
1) futureshop right now has the PVR + additional HD box package on sale for $250, the price of the PVR. If we decide to buy this and not go on a SA with telus, they noted that we would still get the promo for 6 months, but im wondering since i will be on a month-2-month basis, will i have to pay whatever the current monthly rate for service is?

Along with that question, if we stay on the 3-year plan and take the free rentals, are those monthly prices ($75 tv, $37 internet), locked in for our 3-years, or are we going to have to pay the same as to whatever the current price is, (as of now, $78/$39).

If thats the case, i think i wouldn't mind being on a contract, just thought it might be safer to stay off of one in case shaw decides to start updating their tv stuff!

Also, since my parents are only going to be on high speed 15mbps, they have 3 tv's in the household, probably 2 running usually at a time. is it possible to get 2HD feeds on this speed? i've read elsewhere that it might only be 1HD+2SD?
 

·
Super Moderator
Joined
·
17,247 Posts
@aznives3, I think Telus would be the best place to get an answer on your pricing questions.

Since you can get the Turbo internet package, you will have the 3HD/1SD profile. Your parents will get either 2HD/1SD or 1HD/2SD. The CSR can tell you which profile they're eligible for. You can discuss this subject further in the Telus TV Stream Questions and Discussion
 

·
Registered
Joined
·
253 Posts
I am getting ready to pull the trigger on Telus Optik, but unfortunately the 15/15/15 deal is gone. The current deals are less than awesome. I think maybe I'll keep waiting... ;)
 

·
Registered
Joined
·
29 Posts
I think we are the victims of Optik TV's popularity where Telus is getting a lot of flak for delays from the overload. I know I had problems and gave lots of that flak. I am hoping that people that are on a three year contract are "grandfathered" as in the past. I read in the paper that Telus spent $27 million installing Optik in Prince George here and we only have 80,000 residents, so if we assume 35,000 houses and Shaw gets 50% eventually it takes some years to pay back. At least I am no longer paying $80/mo for 50 channels of reality TV with a channel guide that is 66% ads and 33% guide. I see the PVR is now $199 now at FS so we are coming down on hardware. FS had a promotion of $100 in December but I was too late.
I can not see "fiber to house" ever being affordable even though Alberta is a test area for Telus on this. 100 mbps sounds great but cost has to be considered.
 

·
Registered
Joined
·
253 Posts
Large Combo vs. Your Pick HD

Can somebody help explain the differences between these two packages? Unless I'm misinterpreting things, Telus' package structure seems rather cumbersome, and unfortunately expensive. More like the old tier system of Shaw (must have tiers 1 and 2 to buy tier 3) than any modern TV provider.

The Large pack seems to have essentials plus 10 packs (locked down or customer choice?) for $68/month, and you can get the HD versions for an additional $15.

Your Pick HD seems to have the same packs and the HD versions for $78/month (save $5 over Large Pack), but it says you can change your 9(?) theme packs at any time.

So, why would somebody buy the large pack? Only if you do not have HDTV?

Now, the Medium pack is more in my price range, lists 7 packs, but can you pick which 7 you want or are you limited to what is listed?

I think what I would do in an ideal world is pay the medium price for 7 packs of my choosing, and then pay $15 for the HD versions. Is this possible?
 

·
Registered
Joined
·
136 Posts
Just received a mail out for Shaw 15/15/15 with my Telus promo expiring. I guess I will call into Telus this week and see. I really enjoy Telus so far BUT reg price Telus versus 15/15/15 price is a no brainer to me. I hope telus will match it.
 

·
Registered
Joined
·
136 Posts
Yay! Another reason I love Telus. Called to see if they would match Shaw offer and they said no problem on the pricing. She is making the changes now. My current Telus offer expires March 20. :) Glad I didn't have to move back to the ancient Shaw guide lol.
 

·
Registered
Joined
·
1,768 Posts
Perhaps a foolish question (or not):

After my 1 month free is up, does Telus automatically revert me to the plan I signed up (your pick HD for 6 months) for or do I need to call them and get my programming changed so I don't get dinged for all the movie channels?
 

·
Registered
Joined
·
1 Posts
Received the Shaw 15/15/15 w/ free pvr in the mail. (no contract) I've had Telus internet and phone for the last year and a half and been looking into adding tv.

I called Telus today to see what they could do.. after being put through to retentions I was offered 15/15/15 and free pvr on a 3 year contract (or $10 rental on 1 year)

Currently trying to compare the two services and would like to see as many Bluejays games as possible in HD. So want to add HD sports. $10 on shaw and $12 on telus.

I don't like the contract idea but the lady I spoke with said after the first year if anyone else offers a better deal than Telus they will match it even under contract.. I asked even if Shaw came out with another deal like this and she said yes. So seems good, but weird.. why the contract then?

So basically looking at $55 with shaw.. leave anytime no penalty.

$57 with Telus and contract for 3 years with $10 penalty per month cancelled.. but i wouldn't cancel if they truly would match any other offer during that time. How can that be verified?
 

·
Registered
Joined
·
4 Posts
What channels do i actually get?

I've looked at the telus site to see what im supposed to get, but theres a bit of confusion on my end. The numbers dont seem to add up comparing my package vs the standard tv packages.

I signed up to the 15-15-15 deal with 95 channels (forget how many HD on top of that) for a year, but no where does it state what i'll be getting. I asked the rep if it included sports channels and they said no, so i added the package but am wondering if i did in fact get it with the deal since essentials doesn't list 95 channels.

Im in the vancouver Region so if someone else around here is on the same plan, i'd appreciate a little help finding the answer, im worried the rep may have made a mistake since they never even asked for the offer code, just what the package pricing was
 

·
Super Moderator
Joined
·
17,247 Posts
@neven, if you add up the the channels in the Essentials for Vancouver, including 13 HD and 45 Galaxie Music channels, you get about 95.
 

·
Registered
Joined
·
4 Posts
i thought that could be it, but the advert states you also get the music channels, not that they are included in the count. Same with the HD channels.

95 channels and XX HD and XX music channels
 

·
Registered
Joined
·
26 Posts
Lowered My Telus Bill Significantly - Shaw Is Offering Win Back Deals

Mods - if this is the wrong place for this, please move...

Hi All,

If you weren't aware, Shaw has a street team out right now trying to win back Telus TV customers. They have some really good deals that many people might be interested in switching for.

I wasn't interested in switching when I compared my contract breakage fees and the functionality of the Telus Optik system.

However, I quickly parlayed this into some significant savings with Telus. Dropped my bill by $50/mth for the first 6 months, then $20/mth for the next 6, then back to my normal amount after that.

Hope that helps someone,

Mike
 

·
Registered
Joined
·
106 Posts
Hey, warren.

How the packs work is medium has 6 themes and they are all preselected, so no swaping. Adding HD onto the medium combo is the same price as the large combo.

medium 53
hd 15
------------
68

You can go ahead and select 6 themes of your choice and add in HD, but it's going to be more expensive to do it that way than the your pick HD.
Essentials 26
6 themes x7 42
HD (3 or more) 15
-------------------
83

Large has 9 themes. Although on the website they list all 9 themes, in actuality they are the same preset themes as the 6 medium ( adventure, entertainment extra, news, lifestyle and family ) and the remaining 3 (entertainment, sports and timechoices ) are interchangeable with any of the other themes. It makes no sense to add on HD to this pack. You're better off in your pick HD

large 68
HD 15
---------
83

The your pick gives 9 themes as well as the HD version of the themes you choose.
yphd 78

People go with the large if they want no HD but 1 or 2 more themes than the medium because it's a better value than just having an extra couple themes al a carte.
 

·
Registered
Joined
·
106 Posts
Hey, Primebane

The intro offer is made to come off automatically. It includes the 15 standard definition theme packs, super channel and movie central.

Your first bill where the tv actually charges may look a little inflated because they are going to bill you from the day your 1 month promo ended to the bill cycle date, then the full month of charges thereafter.

If they offered you something like Superchannel free for 3 months, thats something you would have to call in to remove or they'd assume you want to keep it.
 
41 - 60 of 125 Posts
Status
Not open for further replies.
Top