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Is 6 mos Promo Rate part of Telus Contract?

Thanks for clarification on 'promo' sign up.
In my case I was able get Cisco 430 PVR for <$100. Addiitional PVR should be $ 50 after rebate. This allows me not to sign a contract.

My understanding is 6 month promo rate and free install doesn't require a contract. The current Telus offers above could be presented as:

Six months at $ 85 (promo)
--------------------------
$ 125 for 30 month contract
Free PVR
Free XBOX
+ whatever else

I'll take the 6 month promo but hoping not to sign the contract. After six months I intend to be pay-as-you-go with Telus. But I'll be sticking with Telus as I have my phone and Internet.
 

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Clarifying the Long Term Package Offer

Telus has a couple of zingers that add costs to its long term HD package:

. Does the quoted price include your Theme Pack channels in HD? There is an extra charge to get high-definition signal for A&E, Showcase Discovery etc. Telus advertises ten HD channels but these exclude the Theme Packs. For example, $ 50 per month Medium package is a pricey $ 65 once to add in HD signal.

. Refer to your brochure adn you can see the Telus Sports package is weak. But adding the sports channels is only $ 2 a month and to upgrade to HD signal is another $ 5. Well, actually its $ 12 per month excluding any top up or sports extra.
 

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falcore123: The "South Asian TV Pack" on Shaw is $15/m for those 4 channels in a package, which includes ATN, B4U Movies, Sony and Alpha
 

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@ stfu Donny

That $75 Your Pick HD package, the one that is now on for $45 for the first 6 months, includes the Essentials, and ANY 9 theme packs of your choice including the HD.

This is a better deal than the medium package as that one is the Essentials, then it imposes 9 theme packs of TELUS's choosing on you and if you want HD for those theme packs its an extra $15, so that's a total of $65 + $15 = $80/month.

So IMO getting to pick your own 9 themes and getting the HD included for $75 is a better deal, and getting it for $45 for 6 months makes it that much better.


- another TELUS tech
 

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What do people think about the 15-15-15 deal, 15 for internet, 15 for phone, 15 for tv for three years?

15 for tv just includes the essentials, you also get a free hd pvr, and are regular hd box
 

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I believe the $15/$15/$15 offer is only for the first 12 months then you go to the regular price for the duration of your SA. I installed one of those this morning and read her letter from TELUS. It said it was for 12 months. Either way its a kicking good deal IMO, $45/month for phone, TV, and internet

Also this offer is ONLY available to customer's who are switching all 3 of their services, TV (with Essentials and HD which is the same as Shaw's basic cable and HD), internet, and phone, to TELUS from Shaw.


- another TELUS tech
 

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Telus' Curous Call from Mumbai

We've discussed the merits of signing the agreement to get the free stuff versus 1) buying your boxes, 2) getting the free install and 3) taking the 6 month promo.

So today I picked up the barely audible call from Mumbai or somewhere. Turns out it wasn't a telemarketer at all but a representative of Telus. He was offering to sign me up for one sweet deal on Telus Optik.

Me: "OK, great...tell me - what is this Telus Optik?"

The surprise - he was offering Telus Essentials package plus Sports in a bundle package with call package and Sports for $ 105. (Ltd time offer - today only - if he could schedule the install). He couldn't give me all the details but I could get them all from the Telus website. However, website would offer me a different and more expensive monthly cost than the $ 105.
He was right. The Sports package is a minimum $ 12 with HD. And, after confirming this wasn't a promotional offer but a long term agreement, I declined.

Another example of why I'm avoiding signing ANY contract with TELUS.
 

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Mumbai is an offshore TELUS call center. They are telemarketers, they just work soley for TELUS. Make sure you get names and ID numbers from these folks. If you do sign up with them or anyone and you're worried about being tied to a contract, don't sign one. All a service agreement (contract) gets you is as follows;

1 year $5 off STB rental, 2 years $10 of STB rental, 3 years $15 of STB rental. Thats it.

ATM they are offering customers I've spoken to rental credits for one PVR and one regular STB so thats a $25 credit, but I don't know how long thats for or how long the deal is on for.

When someone tells you they are a TELUS representative that doesn't mean they're a TELUS employee. All TELUS contractors for instance display signs on their vans that read "Authorised TELUS representative", but they are managed by Ledcor, they work for TELUS on contract.


- another TELUS tech
 

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Guy from Mumbai Offers Best Deal But There's a Catch

So, mailed and called Telus Service to discuss the telemarketer (guy from Mumbai) price being lower than the offer available on-line.

Telus customer Service confirmed the guy from Mumbai has lower price. What I'm getting is the $ 45 pick nine package. Telus customer service guy says this is still a great 6 month package. If I don't want to sign a contract the Internet advertised bundle offer is my best package.

However, the Telus Customer Service confirms the guy Mumbai's offer is the cheaper offer. Now, if I want to get this cheaper offer I have to re-schedule Telus' install date until guy from Mumbai/telemarketer calls me back to re-offer.

Told Telus Customer Service I was concerned that after extensive discussions on switching to Telus Optik service I received unsolicited ‘better-than-posted’ offer over the phone. And what gives Telus telemarketer access to my phone line other telemarketers are denied?

Where is the CRTC in this de-regulated circus.....?
 

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Box Buyers Beware

If you don't want to sign a Telus contract (and why would you) you have to buy the hardware Box. Straight cash, homey.

But you can apply your $ 31.25 rebate (BC phone customers) which turns into a $ 100 credit toward the purchase of the box. The CIS330 is $ 150. Its a simple 50 buck purchase. Well, no.

Telus CSR told me I could not apply the CRTC $ 100 rebate at Future Shop or BestBuy. Instead they advised me to go to the local Telus Mobility store. Telus Mobility stores (two I visited) don't stock the PVRs and won't sell you a PVR unless you place your order through them. (Spoke to Telus Mobility earlier in this odyssey and recall thinking it was a little phone seller store - absolutely clueless).

Back to the CSR who confirms earlier advice was incorrect. (No, I cannot talk to the Supervisor - in fact, the supervisor just left the building during my call.) Would I like to sign up for the three year contract and get the box for free? No. Will I be cancelling Monday's install? Good grief.

Finally problem was fixed with me paying full price and credit applied to my next bill. Now, what was the reason I didn't want to sign the contract for three years with these guys?
 

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If you don't want to sign a Telus contract (and why would you) you have to buy the hardware Box. Straight cash, homey.
Service agreement or none, it makes no difference. You DON'T have to buy the box. If you don't sign a service agreement you will be charged rent for the STBs. $10/month for a 330 and $15/month for a 430 (PVR). With a service agreement you get either $5, $10, or $15/month credit toward STB rental. That is how it works.

As I've pointed out previously on the forum a contract or "service agreement" only gets you a credit for STB rentals, nothing more.

You get free installation with or with out a contract or "service agreement", you also are not required to buy the STBs with or without a contract or "service agreement" (with all STBs beyond the second one charged $50 each to install).

You can opt to purchase or rent your STBs. If you rent you can have some of the rental waived if you choose a service agreement.

Make it simple. Don't want a contract? Fine, order your Optik, get it installed. Make sure its what you want. After a couple months go to a retailer and buy your STBs if you want to save rent, OR go with a service agreement of 3 years, get the rent waived on the PVR and buy the other STBs thereby saving the rental cost. Then if the PVR craps out TELUS will replace it and you will have the other STBs pay themselves back in rental savings after 12 months or so. Thats how I did it.

TELUS will send somone out to get the rental STBs and you will be given the reg codes over the phone to register your new retail STBs after the rental ones are remotely `deactivated`. All you have to do is plug the new ones into the same connections as the installer setup for the rentals and register them, reboot and your all set. You don`t need a visit, so there is no charge to convert from rental to purchased, unless you`re adding an STB to a location not previously installed, if you need a new STB added there is a $100 charge to send the tech for one additional STB installation and $50 more for each additional STB after that. Several people on this forum have done this and posted their experience.


- another TELUS tech
 

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So my 1 year Telus Optik contract [free PVR rental, $10/month internet, $55/month for TV] is coming to an end in the next month. Am I going to be stuck paying the $75/month for Your Pick HD + $37/month for internet + PVR rental cost? Or is there a deal to be had?
 

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So my 1 year Telus Optik contract [free PVR rental, $10/month internet, $55/month for TV] is coming to an end in the next month. Am I going to be stuck paying the $75/month for Your Pick HD + $37/month for internet + PVR rental cost? Or is there a deal to be had?
Or you could switch to Shaw and probably get a reduced rate. Or see what Telus will offer.
I will be in the same boat in a few months. I have really enjoyed Telus, never ONE issue.
 

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@ aeroplane

You could just call in and sign another service agreement. You seem to enjoy the product, why not go for 3 years and get the PVR rent waived?

The service agreement is renewable, and there is no reason you couldn't get any length SA you wanted if yours has ended.
1 yr SA is = to a $5/mth STB rental credit
2 yr SA is = to a $10/mth STB rental credit
3 yr SA is = to a $15/mth STB rental credit

Any SA is cheaper than paying month to month, you could also opt to purchase your STBs and save the rental on all purchased STBs entirely, but if you read some of my past posts you'll see I lean more to purchasing the 330s and renting the 430 as the 430s really work hard and have the most that could go wrong. The 330s are tuff little spuds. Please don't misunderstand me, the 430s aren't bad, they just have a somewhat higher fail rate than the 330s, both are quite reliable but a 430 has a hard drive and hard drives fail all the time, in PCs anyway.


- another TELUS tech
 

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Yeah I haven't had a single issue with Optik either. I'm just wondering if anybody has renewed their service agreement and got a deal out of it. I plan on calling soon, but would like to hear from anybody else's experience with renewing.
 

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@ aeroplane

You could just call in and sign another service agreement. You seem to enjoy the product, why not go for 3 years and get the PVR rent waived?

The service agreement is renewable, and there is no reason you couldn't get any length SA you wanted if yours has ended.
1 yr SA is = to a $5/mth STB rental credit
2 yr SA is = to a $10/mth STB rental credit
3 yr SA is = to a $15/mth STB rental credit

Any SA is cheaper than paying month to month, you could also opt to purchase your STBs and save the rental on all purchased STBs entirely, but if you read some of my past posts you'll see I lean more to purchasing the 330s and renting the 430 as the 430s really work hard and have the most that could go wrong. The 330s are tuff little spuds. Please don't misunderstand me, the 430s aren't bad, they just have a somewhat higher fail rate than the 330s, both are quite reliable but a 430 has a hard drive and hard drives fail all the time, in PCs anyway.


- another TELUS tech
I am not on any agreement other than I am paying internet/tv cheap for one year. I think I got it when it first became available in my area.

thus getting a new agreement is going to cost me way more, more like regular prices for the programming.

If i switch back to shaw I am sure there will be a much cheaper promotion that regular price.
 

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You have to be gone three months to rejoin and qualify as a new customer.

Shaw generally charges a reconnection fee.

If the coax was used for your Optik installation, Shaw will have to send a tech to physically reconnect you to their network.

Those prices, like you got last year were loss leaders to attract new customers. Now with people lining up for Optik, its over a month to get an installation in some areas. As a result those deals are HISTORY, TELUS doesn't have to attract customers any more for Optik, their practically beating down the doors to get it.

If you cancel now and try in 3 months, you may be out of luck. If the area you're in has high demand for Optik there could be port shortages in the near future, some areas are already having to deny service to new customers because they are at capacity for port availablity.

It your choice though, ain't choice wonderfull?

- another TELUS tech
 

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Could you Transfer a Service Contract

Matt is looking for a deal on renewal. There's someone on Craigslist moving to Toronto and offering to sell the remainder of a Telus service contract (18 mos).

With high termination fees should we expect to see a market form for these contracts subject to Telus approval.
 

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You have to be gone three months to rejoin and qualify as a new customer.

Shaw generally charges a reconnection fee.

If the coax was used for your Optik installation, Shaw will have to send a tech to physically reconnect you to their network.

Those prices, like you got last year were loss leaders to attract new customers. Now with people lining up for Optik, its over a month to get an installation in some areas. As a result those deals are HISTORY, TELUS doesn't have to attract customers any more for Optik, their practically beating down the doors to get it.

If you cancel now and try in 3 months, you may be out of luck. If the area you're in has high demand for Optik there could be port shortages in the near future, some areas are already having to deny service to new customers because they are at capacity for port availablity.

It your choice though, ain't choice wonderfull?

- another TELUS tech
Yep I don't mind switching back and forth. I think the regular prices for programming is way to high to begin with. What's the saying..hundreds of channels with nothing on them lol and we pay for that. :)
So choice is good.
 

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If you want proof that there is promotional pricing wars between Shaw and Telus read this:
http://www.shaw.ca/NR/rdonlyres/852BA468-CD0F-4F93-A6DC-36AAB45D19BE/0/sep23_Telus.pdf
This is 2003 information on Shaw's own site, but now we have Optik TV which I think is great.
I just wish Telus would confirm the final agreements (price , configuration and install date) made by phone were confirmed via Email and/or online account as there are so many exceptions to a standard contract. Face it, Telus makes the biggest money in mobility phone contracts and not internet or TV. Just read the Telus quarterly reorts on there own site.
Telus is really just trying to break into the market that Shaw thought they had a "monopoly" on because of the higher bandwidth of coax cable. Optik, with fiber from main switch to neighborhood multiplexors serving your existing copper POT lines (max 2km), breaks all previous bandwidth barriers. Like mobility products that made little at the beginning, Telus is planning upon future profits down the road. Hopefully telus does not raise the price at five times the rate of inflation like I found with Shaw.
 
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