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Clearer list

That webpage where you pick your package could really be a lot more helpful.

I'd like to see a list of channels with the ability to sort by channel number or name, and the ability to select each and it would apply the correct package(s) to include those channels. If the channel is available individually as well, offer a choice if you select it.

I'd like to see channel numbers for each station. It would help a lot when customizing the guide or favourites for just the channels you can receive.

EVERY channel should be available individually. Packages are fine for discounts, but there are many channels I want singly or in HD only and it would be REALLY nice to be able to choose each one for $2 (or something higher for the HD version).

-Andy.
 

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EVERY channel should be available individually. Packages are fine for discounts, but there are many channels I want singly or in HD only and it would be REALLY nice to be able to choose each one for $2 (or something higher for the HD version).

-Andy.
I don't think the CRTC allows that which is why only certain channels are available individually.
 

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I don't think the CRTC allows that which is why only certain channels are available individually.
What makes you say that?
I know nothing of CRTC rules, but all I've ever heard is that there has to be a basic block (the "Essentials") that must be included in all packages. Why would the CRTC care what channels are grouped with other channels?
Do you have some information regarding what you suggest?
 

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bold HD channel 655

Have been receiving this channel for the last month, now black screen saying I have to phone them to get it turned on. The SD channel 178 is part of my package. I had thought that if you subscribed to the SD channel then you would get the HD channel as well. Gave up after waiting 45 minutes twice on the phone. Did anybody else experience this?

Happy New Year to all
 

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@pain, it looks like Telus has created a new theme "Lifestyle Extra HD" which only has "bold HD" in it. I think you have to subscribe to it to get it. It shouldn't cost you anything extra if you are already paying the max $15 for HD themes.
 

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bold HD update

Dr Dave, Did manage to get through on the phone and was some technical glitch. Gave me a 5.00 credit, which was kind of them. Now included in my package.


Cheers
 

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@ Meestor X,

Channels are grouped together in packages in many cases because that is what the content providers require. TELUS offers a la carte channels when they are available. No provider that I know of makes individual channel selection something the customer has control of. Additionally I believe the CRTC does mandate the channels that you are 'required' to get, these are the Essentials, or what Shaw calls Basic Cable.

I agree, it would be much preferable to be able to pay only for what you want. I don't want or need all the francophone programming I get with the Essentials, but I get it because Conrad Finkenstein and his minions will it :) (Conrad's the CRTC chairman, and yes that's his real name). I don't watch it because it may as well be in Klingon, but never the less I pay for it.

I think TELUS still gives more a la carte choices than Shaw does though, so at least it’s a start.


- another TELUS tech
 

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I love the idea of being able to order individual channels... unfortunately the only one offered that I'd be interested in is probably the one that I could do without: Mystery channel, which plays a lot of shows that I already own on DVD or through slightly less legal means.

I'm currently just signed up for the Essentials package, but man, getting the first month with *everything* for free is tempting me a lot... which I suppose is the idea. But really, of all the premium channels only offered in bundles, there are only three I watch regularly:

Showcase (I love me some Cancon)
Sportsnet Vancouver (for Canucks games- ideally I'd like to get Flames and Habs games too but eh, I can live with just watching them when they show up on HNiC)
Space (I'm a giant scifi nerd)

So that'd be a grand total of $21 ($23 if we include the a la carte Mystery Channel) for, basically, three/four channels. "Popular Choices" *might* be worth it as A&E/TLC are my go-to channels when I'm watching TV out of boredom and there's nothing interesting on my "usual" channels, but other than that... eh. Will wait and hope that somewhere along the line more individual channels are offered.

Edit: Of course, on the other hand... due to the comedy of errors that was getting my TV service installed in the first place + that CRTC rebate, I have a total of $131.25 that can go towards my bill... which is $30 for the first six months, $40 for the next six. So that's four months paid for right there. Or... I could give in and put that towards ordering those premium channels for at least a few months, since I did budget for $30/month after all.

So, what would you do? Pocket the savings and put them towards something else? (like a new TV. oh god, it's just *sad* that I have a potentially sweet media setup with my XBox 360 + Desktop + Plentiful External HDs + Digital TV... and a sad little 24" CRT television to use it all with). Or turn around and put it back into the cable subscription?
 

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Sounds like someone should get a new TV. Still some good sales on too. :)

Remember the rule of thumb when buying a big screen TV. You should always be able to sit 3 times the distance back from the screen as the screen's width. For example, if you buy a 40" display you should have a room where you can sit 3x40" or 120" or 10 feet back from the screen. This gives you optimal picture quality. Keep this in mind in the store when viewing. Try a 40" display from 6 feet, 8 feet and 10 feet. I think you'll see what I'm referring to.


- another TELUS tech
 

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Just a question. New to Optik. Wondering why Much More Retro is listed in "Entertainment Theme Pack". Shouldn't it be part of the "Music Theme Pack"?
Also MTV2 is listed in the "Music Theme Pack", but to my knowledge it doesn't play music videos.
 

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Finished Free Preview Want to add 648

I just completed my free preview and am now receiving the Your Pick HDTV package. I really only need to add channel 648 to my current selections and was wondering if this was possible. I don't want to add any sort of additional package, just want to receive ch 648. I couldn't find the info on the website as it is listed part of the movie packages and and having trouble getting through to CS as there is always a wait of atleast 30 minutes.
 

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A problem with Telus TV

I love the PQ of Telus Optik TV - esp. HD and channel choices.Free pvr is good too. and BTW, there are 2 tuners now in my area. I can watch/tape 2 HD programs at once. enough of the good stuff. I have the full HD package with 9 theme packs and, when I wanted to change my News themepack to Lifestyle and also add the Oasis HD 5$/month package, they told me that I had to wait for the next upgrade in Calgary because the system kept blocking their efforts to change/add to my programming. I have a friend who lives not far from me and is a new customer. Gues what? HE was able to change programmind AND add Oasis HD. Methinks they are catering to their newer customers and leaving me behind. Anyone else had this problem?
 

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There should be no reason you can't get those channels. Try calling in again.

I can get the HiFi HD package for you. The one with Oasis, Treasure, RADX and EQHD. I can add things to any customers package, but as a tech I can't make changes. Only the agents in Sales can make changes ATM. You have to phone in to have the change made, so I can't help with the News theme pack to Lifestyle swap.

FYI changes can take up to 24 hours to be processed through the system. So when the agent says it may take 24 hours before you get the new requested programming they're giving you the honest goods. New channels can pop in right away, but they can also take up to 24 hours. Its an automated process that agents have no control over.

PM me if you have any more issues, or if you need help.



- another TELUS tech
 

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I just completed my free preview and am now receiving the Your Pick HDTV package. I really only need to add channel 648 to my current selections and was wondering if this was possible. I don't want to add any sort of additional package, just want to receive ch 648. I couldn't find the info on the website as it is listed part of the movie packages and and having trouble getting through to CS as there is always a wait of atleast 30 minutes.
I have been told that I have to subscribe either to the 4 or 6 movie pack if I want to subscribe to channel 648 at a cost of $14-$16. It's to bad I can't just pay for the one channel i want.

I have been offered Super Channel Package for free for 3 months as part of a promotion which includes 648. So i'll have it for at least 3 more months.
 

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The Bundle advertised on the Telus website provides 3 month promotional pricing.


The bundle pricing currently being offered by Telus over the phone is a 6 month promotional which I believe is 9 theme packs. The 6 month option makes it more attractive to 'sign up' for a two year contract rate. However, I'm not interested in signing a contract as I hope to preserve eligibility for future 'promo pricing'. Make sense?
 

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Contract or not, once you've signed up for Optik you're no longer a new customer. Most promos apply ONLY to NEW customers. You must NOT have been a TELUS customer for a minimum of 3 months to requalify as a "new" customer.

Signing up for 3 years gets your PVR rent waived, thats $540 saved. As long as you're satisfied with Optik why would you want to continue paying month by month (no service agreement) as opposed to saving $540 over 3 years. Once your an Optik customer you won't be getting anything else as a promo. After all that's what "promo" means, promotional. Ask yourself, why would TELUS need to promote a service to you when you already subscribe?

The 3 year service agreement is currently available any time no matter how long you have had the service. You have no requirement to take it at installation and can have it applied later. Once applied you will not be released without penalty, that is in the end what a contract is about though is it not?



- another telus TECH
 

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what Telus offered me

Well, I am moving all of my services to Telus just to try and get the best deal possible. What do you guys think about this?

Package: Large TV so 9 Theme packs with all of the corresponding HD
Specialty:
Alpha Punjabi
B4U Movies
ATN
Sony

Included Hardware: 1 HD PVR Box
1 HD Box

Free rental over the 3 years.

Optik High speed internet 15mbps
Basic Phone with 1 feature (caller id)

First month for all services FREE
First 6 months = 119 + tax
next 6 months = 134 + tax
every month after the first year 169 + tax

They will be coming after 30 days so I can get my other services cut (which I have not done yet), and then I get the free month, then the billing starts. FYI, each one of the specialty channels, on Shaw, telus or bell, are always like $10/month per channel.

So what do you think? My area is in Delta and telus wasnt available for the longest time there. So i'm guessing they have new infrastructure, possibly fiber optic??
 

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Falcore,

I am currently researching on whether or not to switch from Bell to Telus Optic TV. I have a friend who just switched everything over and installation completed 3 days ago.

His deal was quite a bit better then the one you quoted, so you might want to speak with Customer Loyalty again....

He basically has the same setup as you but his pricing is quite different.

First month Free
First 6 months = $85 + Tax
Next 30 months = $125 + Tax

All boxes free (PVR + 2 other boxes)
Movie channels Free for 3 months
Your pick HD (9 theme packs)

Hope this helps.....
 
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