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Discussion Starter #1 (Edited)
Are there any peeps out there who have converted to Teksavvy cable internet in BC? Prices for packages are very good and bandwidth caps (or non) are great compared to the Shaw package I have now. I have inquired with Shaw on the modem sb5102 and it is mine to do as i please if and when i cancel and this is the compatible modem for a Teksavvy connection, anyone have comments on this modem re up/download speeds (either 7.5 or up to 25mbps). Also i would be using a Netgear wndr3700 for my home based system.
I would consider myself a middle of the road internet user re bandwidth, never exceeded 165g for data usage but that could change due to no throttling like Shaw does during peak hours, Surfing the Teksavvy site it appears that speeds are very different from BC to Ontario and same with modems that are used in Ontario, any comments on this? Any info would be of great benefit because I have never been closer to switching to a new isp provider, Shaw and Telus just dont and wont play fair with its true customer base. One last question, when canceling my service with Shaw does one have to ask for the modem to be unlocked or released from that provider?
 

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I have same modem and same router in Ontario without problems.

I would consider myself a middle of the road internet user re bandwidth, never exceeded 165g for data usage
That's hardly middle of road. that would like put you into the top 2% of users. Nonetheless, I would certainly consider it if it saves you money.
 

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P.S. I have split this thread since TekSavvy in B.C. discussion, offerings, results etc could be different than Ontario so I think dedicated threads are in order.
 

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I too would like to know more about people's experience with Teksavvy in BC. I'm considering jumping from Shaw, depending on what they do with UBB.
 

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Discussion Starter #5
Just ordered Teksavvy

May 29th, and I finally ordered Teksavvy internet here in BC on cable, really looking forward to a new provider that does not throttle torrents. Even though the new shaw internet packages look enticing with higher speeds and higher caps on packages, its just to pricey for my liking, and they throttle. Teksavvy pro internet 25mbps/2.5mbps 300gb cap is $36.95 and comparable package at shaw is extreme 25mbps/2.5mbps 250 gb cap is $59.00, If you bundle a $10.00 discount would apply. The saturation levels here on shaw also play a big factor in my decision, to many days gone by with none obtainable speeds and will now get worse with recent upgrades to internet packages. I will update how things work out.
 

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Hope you realize that Teksavvy is based out in Florida somewhere. They most likely will use Shaw or Telus backbone and connect you thru their servers in Florida. You will most likely not see an increase in performance if they are using shaw or telus as the service provider in your area. If anything I would expect that your service would be even slower if you have to go thru their server in Florida. I might be wrong but I would investigate a little more before I made a commitment. It would also appear that they charge for service calls and activation fees.


Activation fee = $49.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth = $.50/GB/mo
Account changes = $5

Let us know how it works out. Please post your speed test results.
 

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Discussion Starter #7
connected

Teksavvy cable in BC, From what I had read there was no issues (in BC) with this isp from pre-order to up and running. Well not so, pre-order with sales staff 10/10, tech support when not hooked up on time, lets just say first tech unable to provide connection (2.5/10 tried but failed). Ultimately had to pass my account to a Shaw specialist within Teksavvy tech support 24hrs later, I decided not to wait and called Shaw themselves and inquired what happened to the smooth transition I was promised. The Shaw support team for Teksavvy connections said they had never received an email to hookup my connection, thats 10 days of notice and no heads up? A glitch indeed, so much for planning ahead, my connection for Teksavvy was made by Shaw support team, but I was told that do not call us again for support please call Teksavvy. Ok up and running so time to hook up my netgear wndr3700 router and called Teksavvy support for some insight on this no ip address scenario, to my surprise the tech csr was very unhelpful and interrupted me at least five times through my inquires, not good. There will always be one bad apple in the crowd but thats two failed attempts for tech support, not impressed but I will let it go due to the fact that this connection is presently working better than the Shaw connection I just had disconnected from. To go back to the router, Netgear themselves were unable to assist me in getting it up and running, engineer I spoke with did not have english as a first language and consistently said FINE whenever things did not work, she finally said unable to assist. So searching online I found the following that helped me get the router to function as it should, (How to change the DHCP server subnet of a netgear router-necessary if you have a Nat modem). Well none of that made any sense to my knowledge of internet connections but it worked, If someone cares to explain what that is go for it but I am not an engineer so try laments terms. Oh yeah I am using the motorola sb5102 modem, same modem that Shaw uses in BC. So here we are and my Teksavvy connection works well during non-peak hours, 25mbps down and 2.5mbps up with 300gb cap. I have noticed that during 4pm to midnite the advertised speeds are not what the pro package is but I thought that this would be the case with Shaws saturated or congested infrastructure, still way better than Shaws connection, as for torrents use I have for the first time ever hit 2mbps download speed-WOW
 
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