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Discussion Starter #1 (Edited by Moderator)
I have the Shaw High-Speed Extreme service (25 Mbps I believe). Normally it tests out at right around 20-30 Mbps. I just tried speedtest.net again right now and I'm getting 0.10 Mbps up and 0.68 Mbps down.



On usenet (Giganews) I traditionally receive 1.5 MB to 2.0 MB / sec and lately I'm lucky if I can get 400 KB/sec (right now I'm receiving 140 KB/sec)

Shaw came out about two weeks ago and messed around with various things, and they came to the conclusion that my townhouse (4 units) has enough signal strength to serve an apartment building. They said they needed to adjust those levels-- but that being said, I'm not sure why this would all of a sudden cause an issue now.

I've tried everything I can think of; different computers, ensuring firewalls, anti-virus, etc are disabled. I've reflashed my router. I've tried just running straight to the cable modem.

A consistently fast, reliable internet connection is something I require for what I do-- what other options might I have here in Edmonton?
 

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That ping time on the speed test is crazy high, something is definitely not working as intended. Have you called tech support? If you would like me to look into it for you just let me know, I'm local.
 

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Discussion Starter #8
Same thing they said last time-- levels were a bit high. This time they "adjusted" things. They also replaced the modem.

And just so everyone doesn't think I'm crazy these speed tests are being done on a wired connection when all other devices on our network are turned off. I've really tried to eliminate any possibilities here.

On my end I'm running a WRT54G on Tomato 1.27 - which IMO is a solid router and firmware so I don't think these are the issue. Tomato is saying that in the last 24 hours our fastest sustained download rate was 292.97 KB/sec. Normally I can see easily over 1800 KB/sec.
 

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Did you try a speed test connected directly to the modem without the router in place? I have seen issue with routers that cause some loss of speeds (granted not as much as you seem to be seeing though).
 

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I second the advice to try bypassing the router. I started running into similar speed issues that did get that low years ago and finally narrowed it down to the router. If I've left bittorrent running too long (a week+) sometimes this happens and a hard reset of the router is the only solution.

The issue exists on my current Linksys WRT160N 3.0 and the same problem/solution existed with my previous router. I also looked into whether custom firmware (dd-wrt) could resolve this but it can't - it helps a bit but this is a known limitation. It's not something most people encounter, but you can't assume your router is ok unless you've given it a hard reset.

I had a similar experience with overly strong signal strength at my new building. It did not impact my internet in any way but was causing problems with shaw phone until their 2nd trip out when they put some kind of damper on it.
 

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Koala,

In your market is Shaw High Speed Extreme a 25 Mbps down service? In Winnipeg it is a 15 Mbps service (excluding PowerBoost).
 

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I have also had issues with tomato causing problems, and have to powercycle the router to get things running again. If you have the same issue without the router then that would suggest that there is a problem elsewhere. Signal strength is usually the biggest culprit, and at this time of year with the temps outside fluctuating so much, moisture could be the cause.
 

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I've had this problem for some time now. SHAW just began offering its 2in1 DOCSIS modem for $68. It has solved all of my problems. Great speeds etc.
 

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I'm having similar issues, I live in Edmonton and just got Shaw Nitro (100mbps) and im luckly to get 50mbps on this mostly 36-48 range. I've called into shaw tech support and they said my levels are showing up fine on there end and that the issue was my computer "can't handle" the speeds which is BS since I have gigabit ports on my desktop. I even went to get cat 6 to replace my cat 5e but still no difference. (btw this is all direct connect to my desktop to eliminate the router - but even that is a DIR-655 dlink extreme n with gigabit ports) Anyone got any ideas what else to try? shaw champ you were saying you are local to edmonton maybe you could take a look?

the first time we tried it when the tech came (@ 9am) we got 68 mbps but since then its never hit that. I even tried it on saturday night after coming home from the bar at 2am and you would think there wouldn't be many people on and still got 48mbps :(

I'll post speedtest results when I get home later on
 

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http://www.speedtest.net/result/1214065565.png
On warp
Been like this for a while now,
4 service calls
Last senior tech replaced the modem, line from modem to the wall plate, the wall plate, line from the opposite side of the wall plate to the drop and from the drop to the pole.

I have Bought a new pc, disabled wireless replaced the Ethernet cord, and still see these speeds.

Kinda lost looking for some help as nothing so far has w orked
 

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I am on the extreme internet package and am having the same problems as well for the past while, usually speeds of 3 or 4 mb/s, but last night was "extreme" to say the least. I did phone tech support, and the reply i got from them was that I would get better speeds in the afternoon, then during busy peak times. Not very helpful at all, so I promptly hung up and phoned Telus, and am having the Optik Turbo package installed this Saturday.


 

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well it looks like i was only a one night thing, I have had these speeds

since mid jan, I recently had a "senior " tech out who said it was because I had my wireless off... Im paying for warp and dont seem to be getting any help from shaw. Can any one out there help me ? im ping 150 to speedtest.shaw.ca with 3.58 down and 1.35 up, which one their scale is the lower end of "high speed"

The fact that i ping lower to Spokane wa than i do to Calgary is very disconcerting as i live in Calgary.

Help :(
 

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I am also suffering for terrible conditions tonight.
In the last 30 minutes, Shaw's speedtest reports ping rate in excess of 150 ms.
Line speed is 3 to 5 Mbps down and 2 Mbps up — and I subscribe to Warp! :eek:
Using a third-party speed test shows my speeds are much better.

UPDATE: Just got off the phone with Shaw customer service. Agent said they have been experiencing high packet loss in the Calgary area for several hours now and are working on the problem. He could not say when it would be resolved. He did say he was happy to hear from me as they wanted to have a better idea of which accounts were affected by the problem.
 

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I know last night there were some issues in Calgary and some today, this afternoon.

Edit. It's good that you called in, if I get an update before you I'll let you know. Sometimes a powercycle of the modem helps but usually a re-provision of the modem from the TSR side of things can do the trick if it not deemed an area outage.
 
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