We have been using Shaw simultaneous ring transferring incoming calls to two cell phones for business use now for a couple of years. About 8 months ago it started playing up, we could not get connected with any customer that had recently changed their home phone service to Shaw, the call would connect but we can’t here caller and they can hear us.
Over the last seven months I have made more than 40 plus calls and e mails plus letters to Shaw to complain about this problem. Initially I received very poor service they promised to call me back and nether did, and then if they did you could nether get to speak to the same person twice, every time you phone in their customer service reps had no idea what you are on about and you would have to start from the beginning again.
Eventually a couple of months ago they finally came to the conclusion that the Nortel switches they they started using 7/8 months ago were causing the problem. The previous switches they used Siemens had no problems.
Now after messing around for another two months trying to modify these switches and software they are telling me that they cannot solve the problem and it would be too costly to rectify and are washing their hands of this. But they are still advertising this service.
Now I have bean losing business with this issue missing at least 3 to 4 calls every day as well as the hours I have put in calling Shaw and the frustration for our customers. I am considering taking Shaw to the small claims court for loss of earnings and stress.
Over the last seven months I have made more than 40 plus calls and e mails plus letters to Shaw to complain about this problem. Initially I received very poor service they promised to call me back and nether did, and then if they did you could nether get to speak to the same person twice, every time you phone in their customer service reps had no idea what you are on about and you would have to start from the beginning again.
Eventually a couple of months ago they finally came to the conclusion that the Nortel switches they they started using 7/8 months ago were causing the problem. The previous switches they used Siemens had no problems.
Now after messing around for another two months trying to modify these switches and software they are telling me that they cannot solve the problem and it would be too costly to rectify and are washing their hands of this. But they are still advertising this service.
Now I have bean losing business with this issue missing at least 3 to 4 calls every day as well as the hours I have put in calling Shaw and the frustration for our customers. I am considering taking Shaw to the small claims court for loss of earnings and stress.
