I just got a bill for over $500 for wiring changes. I was told that there would be no charges.
Let me give you some background. I have a 98 year old house and we are currently doing complete renovation of the basement. Given the age of the house and granite foundation, Telus installer had chosen to bring the service into the basement and then run internet through wireless modem only. He did not want to drill any holes. I agreed with the decision. The wireless has had many issues.
Once we decided to rip out the basement, I called Telus and told them of the plan and asked them for a few wired connections to our computers for better reliability. The TV service also had to be moved. Telus told me that there is normally a charge for it, but they will waive it.
When the installer came, he told me that it was a much bigger job than what he had expected. I assumed that was an internal communication issue and I was not sure if it mattered to me.
The shocker came today with the bill. I called Telus and they told me that there is no note on the file for a free work and that this is legitimate charge. I do not record my calls so I have nothing to prove that they had promised to waive the charges. I am bit peeved. I will complain to CRTC and any other measures if necessary. I would be better to resolve it in some other way.
Any suggestions as to how I should proceed?
Let me give you some background. I have a 98 year old house and we are currently doing complete renovation of the basement. Given the age of the house and granite foundation, Telus installer had chosen to bring the service into the basement and then run internet through wireless modem only. He did not want to drill any holes. I agreed with the decision. The wireless has had many issues.
Once we decided to rip out the basement, I called Telus and told them of the plan and asked them for a few wired connections to our computers for better reliability. The TV service also had to be moved. Telus told me that there is normally a charge for it, but they will waive it.
When the installer came, he told me that it was a much bigger job than what he had expected. I assumed that was an internal communication issue and I was not sure if it mattered to me.
The shocker came today with the bill. I called Telus and they told me that there is no note on the file for a free work and that this is legitimate charge. I do not record my calls so I have nothing to prove that they had promised to waive the charges. I am bit peeved. I will complain to CRTC and any other measures if necessary. I would be better to resolve it in some other way.
Any suggestions as to how I should proceed?