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Hi all,

I've spent the last 2 weeks with tech support, trying to explain that my speed falls to about 200k on their speed test site, and comes back to 4.5meg when I reboot the modem.

Finally found someone last night who was not interested in having me run around the house plugging in cables and turning off routers.:rolleyes:

I didn't push it with tech support, as I want the new modem, but he told me that I have to pay the shipping charge?

Has anyone else run into this? It's their faulty modem. I intend to call customer service after I get this one up and running later in the week, but I just wonder about this policy.

John
 

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I've had a modem replaced before and never had to pay shipping. They just offered me a new upgraded wireless modem and didn't say anything about shipping either. I didn't take it, since I already have a wireless router.

I also had a remote replaced on one of my receivers and never had to pay.
 
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