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I've used the callback service a few times, never had a problem.

In fact, once when a rep was transferring me to another department rep, I got disconnected. I was pissed thinking I'd have to call back and wait in the queue for another 15 mins or use the callback again, but I received a call within 30secs from the rep whom I was to be transferred to.
That actually impressed me.:p

Now in terms of actual information that some of the reps are able to provide, that is sometimes less than impressive (had some troubles trying to arrange for a Home-Away-From-Home installation). But thats another story.

You want really poor customer service? Try dealing with Bell (prepare to be overbilled) or Primus (ineffective timewasters).:mad:
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