[pp1111]

I have 2 DCT2524 cable box, sometimes the screen will hang/freeze forever but sound will still running fine. I can fix it by change channel or turn it off/on.
It happen not very often but few times a week.

Anyone have the same problem?
Called Shaw, they said no problem found.

Thanks for your reply

 

[57]

Occasional glitches are normal for digital cable boxes. Perform a regular reboot (once a month say) and be prepared to occasionally change channels etc. Check out the following FAQ on Motorola STBs.

http://www.digitalhome.ca/forum/showthread.php?t=21274

It sounds as though you've got more than the occasional issue - check your signal - S/N ratio per the above FAQ.

 

[pp1111]

Only able to goto help page, I think Shaw lock the config manager

 

[brentwood]

I recently had the same problem for a few days. The picture would freeze when I went from a recorded show to a live one, but the sound was still there. Changing channels did not fix it unless I went from an HD channel to a SD. It hasn't done it for a few days though. I didn't phone Shaw as you sit there for ever, and I have NEVER got a call back when I have tried going that route.

 

[pp1111]

Agree, I call them on Monday waited almost 2 hours

I got free rent of DCT700 to try.