hello all, i bought the expander for my motorola 3080 and have no luck getting it to work. i followed the instructions to the letter and then phoned shaw. after a hour with them on the phone they could not resolve the problem. i keep getting the message my account is not authorized for external drive. so, before the tech shows up today, i ask what would the problem might be? the csr i spoke with last night seemed unsure of himself.