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Hi all, I have a Shaw Gateway (6-tuner, XG1v3) purchased from London Drugs 2016/7-ish time frame -- now 2021 during COVID, it's way out of warranty and the hard drive has failed.
Symptoms: in a "boot loop" displayed Elevate logo. The hard drive making a seek/retry noise pattern when booting indicating drive had probably failed.
A Shaw tech did house call & observing it wouldn't boot, just said it was dead and he couldn't do anything with it.
I opened it up & tested by plugging in a working SATA drive I had and found the PVR booted & was semi-working (can access menus, clock updates, can access/view VOD content, but no program listing downloads, can't view a live channel, could see my list of scheduled recordings).
So I ordered a "pull out" WD5000LUCT SATA drive from eBay, I plugged it into an external dock and my Windows 10 laptop could see/access it so assuming it's working (tried as-is, also removing all partititions, quick-format as exFAT) but nothing happens when it's plugged in the XG1v3 (thought it might ask if I wanted to format it (or would ask if detected, etc).
I found the Installer's Menu access on the forum this morning, and see it's communicating with Shaw, but I don't see a "format drive" menu item.
So now what? Contact Shaw to see if they can remotely format the drive? Or need to come on site? a 3rd party solution? Any advice/help welcome
Symptoms: in a "boot loop" displayed Elevate logo. The hard drive making a seek/retry noise pattern when booting indicating drive had probably failed.
A Shaw tech did house call & observing it wouldn't boot, just said it was dead and he couldn't do anything with it.
I opened it up & tested by plugging in a working SATA drive I had and found the PVR booted & was semi-working (can access menus, clock updates, can access/view VOD content, but no program listing downloads, can't view a live channel, could see my list of scheduled recordings).
So I ordered a "pull out" WD5000LUCT SATA drive from eBay, I plugged it into an external dock and my Windows 10 laptop could see/access it so assuming it's working (tried as-is, also removing all partititions, quick-format as exFAT) but nothing happens when it's plugged in the XG1v3 (thought it might ask if I wanted to format it (or would ask if detected, etc).
I found the Installer's Menu access on the forum this morning, and see it's communicating with Shaw, but I don't see a "format drive" menu item.
So now what? Contact Shaw to see if they can remotely format the drive? Or need to come on site? a 3rd party solution? Any advice/help welcome