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shaw error code

5630 Views 3 Replies 4 Participants Last post by  classy
I bought a movie off shaw video on demand and i went to play the movie and it says "error number: 33613" what does this mean? i went to my orders and it says that i have bought the movie.
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That's probably a question better answered by Shaw support.
It means your DCT doesn't have proper 2 way connection - it failed to obtain the Video Stream.

You could try power cycling your dct then wait 30 seconds to let it reconnect. Then try accessing your order again. If you have it plugged into a power bar bypass it.


Shaw Customer Care - Social Media
happens to me too sometimes

the problem is on their end

it will usually go away in a couple of hours
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