I used the call back feature today. They stated it would be a 35 to 45 minute wait. 65 minutes later I got a call backWhat happened to the call back feature when trying talk to a customer service rep? I was on hold for an hour and then just got cut off. I've now been on hold for more than an hour and no one has picked up yet. Very frustrating.
I was having a problem with one of my 600's. The gentleman I talked to said I should have called tech. I told him that I just pushed #1 for English and I got the call back notice, or I could stay on the line.
He "incorrectly" told me that if I just hold (stay on the line) then a tech will get my call. He knew nothing about the receiver so he claimed to connect me with a tech.
He disappeared, and I was on hold for another half hour. The gentleman that took the call next, was very helpful and able to fix my problem. BUT he informed me that he was NOT a tech either.
Strange things are going on at Shaw Direct Customer Service these days!