Canadian TV, Computing and Home Theatre Forums banner

1 - 20 of 29 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter #1
Hi, I have had numerous letters from shaw to "basement suite" of my house. We had a legal suite up to a year ago. We no longer do, and I dont use the suite as a suite anymore.

I sent the letters back to shaw, and called and told them I no longer have a suite. We get notices through the mailbox about once a week from a local shaw guy from the auditing department saying we must let him into our house to verify we dont have it as a suite anymore. I currently am ignoring his notices, for I have called shaw about this already. I have never met this person, but he has

I have caught a guy from shaw in my back yard prowling through my carport trying to open doors into my garage or into the doors of both sides of the basement. Couldnt believe it. I was nice, gave him the benefit of the doubt, and told him no suite and to please leave.

Have not caught anyone else but neighbors have seen others in my yard.
I lock my back gate, but have always left my side gate beside the house open. Ive been talking with my wife, and we are going to start locking it, so theres no access to the inside of my yard except through the house, or over the fence.

They can get access to the cable box connection at the front of the house without going through the gate into the back yard.


I will not let any company into my house to do an audit.
I will not let police or any government worker into my house without a warrant.

I have trust issues with the government after being screwed one too many times by being trusting with them.


What can I do to get them to go away? Can I file a harrassment claim against them?
Im seriously not stealing cable here, and before when I rented the suite, I let the fellow use my internet, and landline at times when he didnt want to use his cell. But no cable.

If I have to, I will go with Telus and will tell Shaw to stick my PVR up their rectum sideways.
 

·
Registered
Joined
·
60 Posts
I had this very problem about 10 years ago.

The Shaw guy actually stared into my neighbor's basement window where his daughter had just gotten out of the shower!! He phoned Shaw and threatened legal action against them("peeping tom"). They never bothered him again.

I phoned Shaw, told them their guy can come in the basement to confirm no suite, and then he was escorted out. Took all of about 2 minutes. The next month, and from then on, there has not been a "BSMT" notation on any bill.

Just my experience....
 

·
Registered
Joined
·
10 Posts
Russfest, where are you??..........from what you are saying, thats extremely ballsy and stupid on the part of the shaw guy.........I am an installer and would never think of taking my audits into my own hands like that, trespassing and borderline harrasment for sure..........
 

·
Registered
Joined
·
10 Posts
Even though Shaw gives you, what, 4 cable outlets, they can still decide how they're used? So what if they're used in a suite. I guess its part of the re-selling services or something.
 

·
Registered
Joined
·
9 Posts
next time you find a guy from shaw cable in your yard and your gates are locked and they are trying to gain entry to your carport or house you have the right to arrrest him or her under the ccc for trespassing and or attempted break and enter.

Then call the police to let them know what you have done and they will send a car out and then remand the person over to them when they arrrive then call shaw and tell them that if anyone else comes on to your property without your sayso you will have shaw charged also.
 

·
Registered
Joined
·
4,814 Posts
your forgetting something, people who DON'T want the audit generally have something to hide. If you have nothing to hide, just comply with their audit, the guy just wants to change the splitter probaly, because if you have a suite, it was the first split, but since you do not have the suit any more, the first splitter can be removed and the suite can be connected to the TV splitter out.

Makes sense? if you do not, then let the Shah cable guy handle it, its his job to do so.
 

·
Registered
Joined
·
1,830 Posts
your forgetting something, people who DON'T want the audit generally have something to hide. If you have nothing to hide, just comply with their audit, the guy just wants to change the splitter probaly, because if you have a suite, it was the first split, but since you do not have the suit any more, the first splitter can be removed and the suite can be connected to the TV splitter out.

Makes sense? if you do not, then let the Shah cable guy handle it, its his job to do so.
Russfest has every right to not let Shaw into his house, if he doesn't want them there. It doesn't mean that he is trying to hide something. Shaw has no right to go on your property without the home owners permission. Just as another poster said, call the cops the next time you see them in your yard, or trying to break into your house. I have nothing to hide, and I would not let Shaw (or any company) into my house. Not unless I needed them to fix something.

Was it always the same Shaw employee that was doing this? Maybe he was using his Shaw employee status as an excuse to stake out your property. You never know.
 

·
Registered
Joined
·
4,814 Posts
he is also a customer of shaw, and if they need to audit the home to ensure he is receiving the services he paid for, they have the right to do such as well. If I were shaw, if he doesnt comply with the audit, he will get a extra outlet charge, and if he wants it removed, the tech will have to visit his property, he WILL HAVE TO LET THE TECH ON PREMICES, perform his work, then once the audit is doen and the connections are done, he can rest assured and let the tech go on his mary way.
 

·
Premium Member
Joined
·
3,737 Posts
Seemingly contradictory policies under articles 3.1 and 3.2 of Shaw's Terms of Service:

3.1 — Shaw and/or its agents may interrupt and/or inspect the Rental Equipment and/or the Services at any time for any duration of time, without notice or liability to you in order to install, inspect, repair, replace or perform necessary maintenance on the Rental Equipment, its facilities and/or network, or for other technical reasons as may be required.
3.2 — You agree to provide Shaw access to the Rental Equipment (including reasonable access to the location the Services are provided ("Service Location") as may be reasonably necessary under the circumstances. Shaw’s employees/agents will show identification prior to entering the Service Location. Shaw is only required to provide you reasonable notice if Shaw needs access inside the Service Location. If you are not the owner of the Service Location, it is your responsibility to obtain and maintain access rights for the purpose of enabling Shaw employees and/or agents to install, maintain and provide the Services at such Service Location.
After reading that, it's unclear to me whether Shaw ever needs to let the customer know if they wish to enter the outdoor portion of a customer's property.
3.1 is quite clear. Shaw can do whatever they want to their equipment at any time, without notice.
3.2 is not quite so clear, with the inclusion of words like "access … as may be reasonably necessary" and "provide you reasonable notice." It's subjective language. What Shaw finds reasonable, a customer might not. There's also the definition of "inside" — does it mean inside the perimeter of the property, or inside the main residence?
 

·
Registered
Joined
·
4,666 Posts
It's not clear, and I tend to be guided by common sense. I don't sanction Shaw snooping for no reason, but their terms of service are clear that a separate suite requires its own service. It is, after all, a different customer. In this case, there clearly was a separate suite and a service for which Shaw is no longer receiving revenue. It is not unreasonable for them to verify that they aren't being defrauded.

When I see the "trust" issues being outlined by the OP, I can't help but believe that the story is being spun one-sided and that there's more to it. I
 

·
Registered
Joined
·
4 Posts
Discussion Starter #11
I just typed a long reply but stopped halfway through, came back and when I hit reply it timed out.. grr. I must try to remember to copy my replies.

I also must have set this up wrong, I dont get emails telling me when I get replies.

I live in Vancouver.

Its not the same shaw person. One is I believe an auditing guy, and the other was something like a door to door salesman. dmcgruther, one is not the other, lol. The salesman like guy had a clipboard with a list of addresses. Im assuming mine was on the list due to the fact I have a legal suite and it doesnt have cable. My carport at the back is a single and open, it has a single enclosed garage next to it, and the front of the carport has three doors. One to the garage, one to the suite, and one to the other side of the basement. When I opened the door from the non suite side, after hearing knocking and a doorbell from the suite side, I saw him with his hand on my garage door knob. Like I said, I gave him the benefit of the doubt cause I never "caught" him anywhere except there, which is where the entrance to the suite was as well.
The back gate is locked, but the side gate from the front of the house is not. I couldnt really say anything about that until recently for the entrance to the suite was in the back.

My trust issues come more from me being too honest in general and getting screwed.

Shaw has never been in my house to do the splitting to the best of my knowledge, and its all done internally. I purchased the house from my parents 5 years ago. It has a legal suite, which is why I get letters to the basement suite. Many of my neighbors have suites which are not legal.
I have had shaw people in my house when I had an issue with my PVR and had them come out to check it and replace it.

When my parents had the house, the person in the suite didnt get cable from them. After he left, I moved into the suite, and my dad ran a cable into there. After I bought the house, I moved back upstairs and renovated the suite. Theres no cable in the suite, but theres still a split, I dont know where. There has never been separate service for anything in that suite. The fellow that moved in still owes me 6 months rent which Ill never get. I used to let him use the house phone at times to save on his minutes. He's not there as of a year and a half ago. It was at that time I got another letter to the basement suite from shaw. When I used to get letters to basement suite or to him I would give them to him, nothing to do with me. I called and told them no more suite, so not to bother with the letters. Still got letters and occasional card in the mail. I got one in my slot about 5 weeks ago, and called shaw, asking why I was getting a missed appointment card. The lady said sorry it must have been another address, asked for my address, I gave it to her and she said, oh theres nothing for you or your suite. Thats when I told her again, theres no more suite. Three days later I got another card from a shaw auditor asking me to call. My wife answered the door two weeks ago and there was a shaw guy there. He said he was there to verify we dont have a suite anymore, my wife told him no. He demanded to be let in, because he was to do an audit. My wife refused, telling him Im not home. He left his card saying he would be back. We got another card asking to call last week. I have given up calling.

Other than when I was in there, there was no cable given. I dont see why I should let them into my house into the suite. For one thing, it still looks like a suite. The stove, fridge, microwave, cabinets etc. is still there. Im not getting rid of it just because. The only stuff in my fridge is beer and stuff that wont fit in my other fridges. The stove I dont think has ever been used due to my last renter Im not sure if he was ever sober enough to know what it was. I use the bedroom as a guest bedroom and storage. The living room is the hangout for my friends and I when they come over. Theres lots of stuff stacked on the sides around the living area. Including my xmas tree from my upstairs living room, Im not putting that time consuming junk back in boxes unless I have to.
I plan on trying to find the cable and putting a tv in there so my friends and I have something to watch when we are avoiding my wife and theirs. If I let them in then, what are they going to think?

Paola, never had a split for the suite when it was rented. Im not letting anyone, especially a company into my house on a presumption that Im stealing. To be honest I cannot blame them with all the people that do, but that does not make it right or the fact Im going to let them in.
 

·
Registered
Joined
·
4,814 Posts
you said theres a split, you admited it, and you also said your dad ran the cable.

just for your info, my friend has a legal suite. his split is done outside at the tap level, yup Rogers ran the tap right to his building, and put a wire to each floor (suite) of his house, thats the proper way. you never had this done in the first place, so they know this due to billing records, they atleast want to fix it, you can be causing signal problems for other people on your street by not letting them access to this, and the industry canada CAN allow them to shut you off if they detect leakage due to improper split. its not something you should ignore, and since you never did a proper cable job, its also like doing a half ass electricians job, your not certified, let the pros handle it.
 

·
Registered
Joined
·
725 Posts
I had the same hassle from Shaw about a month ago. In fact, Shaw had been harassing us from time to time before that. I'm living with my brother in the same house which has once used to be renting a suite out but not any more. That's what raised a red flag with Shaw. We have nothing to hide and every cable work was done by Shaw. There's no whatever split that "maybe" potentially "bad to other people on the street". The most recent harassment from Shaw happened when they sent Tech to check on the box outside the house and stuck a note on my basement door threatening to shut the service if we don't open a separate account for the basement. In the past, we just ignored Shaw's harassment but this time it really pissed us off if Shaw was really going to disconnect. My brother chatted with shaw and arranged Tech to come verify no separate suite. We really didn't like the idea of letting some stranger into our house but we're sick and tired of Shaw's constant harassment. The Tech came days later for appointment and suggested to make it easy on us for the verification by asking my brother to go down to the basement from inside the house while he goes from the outside. I hope that ends the constant harassment from Shaw. We'll see.

Paolo, I think you're far off when you suggest whoever not wanting Shaw to verify no separate suite is most likely hiding something. With your theory, you must be happy if you're asked to be cavity-searched every time you travel? Even the police needs a search warrant to enter private property unless there's an emergency. What gives power to Shaw tech to casually inspect homes?
 

·
Registered
Joined
·
4,814 Posts
CHrisCHu, people who show resistance generally have something to hide. I have nothing to hide, and therefore, let them do their job, Once you start to interfere with their work, you also interfere with their job too. They have a quality of service to meet, they also have to do this in a timely manner. they do not let things sit and pile up, they would like to get things done ASAP, and your not helping, mind you it also sounds suspicious if you do not want to let them in your premices too, I don't know what you have to hide, but when a police or inspector or someone wants to do their job, I do not put up any resistance with them, they leave happy and move on to the next one.
 

·
Registered
Joined
·
725 Posts
CHrisCHu, people who show resistance generally have something to hide.
I don't know what kind of people you know, but everyone I know of who gets harassed by Shaw for separate account for basement do not have anything to hide. For those who have something to hide, they won't even let Shaw suspect illegal account sharing in the first place.
I have nothing to hide, and therefore, let them do their job, Once you start to interfere with their work, you also interfere with their job too. They have a quality of service to meet, they also have to do this in a timely manner. they do not let things sit and pile up, they would like to get things done ASAP, and your not helping, mind you it also sounds suspicious if you do not want to let them in your premices too,
I don't know if you just argue for the sake of argument or you can't tell the difference between "Shaw needing to do their job" and "Shaw harassing their law-abiding customers. Shaw could've sent us notice saying their record showed that this address had been condfigured with separate account and needed to arrange to come in and verify that is no longer valid. Instead, they sent us notice saying the basement suite doesn't have separate account and if we don't open one by tomorrow Shaw is going to discontinue service. There's no mention about arranging to verify the house. We called to ask for verification because we were pissed by the constant harassment. If you still don't understand the difference, then answer my previous question. If you travel with your girlfriend/wife and every time the customs officers said they need to cavity-search her just because for random search it's easier to just pick all the hot women, are you still happy to "let them do the job?"

I don't know what you have to hide, but when a police or inspector or someone wants to do their job, I do not put up any resistance with them, they leave happy and move on to the next one.
I don't know the "you" you mention is targeted at me or the collectively "everybody". If the former, please reread my last post. In any case, I take that you feel that in both recent cases where the Kelowna man got kicked in the face by the police and the Ottawa girl gets striped off her clothes in jail by a few male officers deserve their treatment. Perhaps you're one of those police/customs officers? That would explain it.
 

·
Registered
Joined
·
725 Posts
Back on topic, to the original poster, like I said Shaw tech might just need to verify by having you go down to the basement from inside the house. It might not be as bad you think the process is going be.
 

·
Registered
Joined
·
8,308 Posts
Even the police needs a search warrant
One difference, if you're a customer of a utility, you now have a business relationship with that company and they then have a right of access to maintain their service.
 

·
Registered
Joined
·
281 Posts
It seems simple to me: Either you let them verify the suite or they terminate your service. Like it or not, Shaw is not obligated to provide service if a customer chooses not to abide by the terms of the contract. In that case they are well within their rights to terminate the service. I see no problem with that.

Compare this with a recent issue in Mission, BC, where if the city even suspects a property is a grow-op, even if they have no concrete evidence other than high hydro usage, they will send inspectors to verify. An even if the owner is 100% innocent (like the case of a guy growing cucumbers in his basement), he gets stuck with a bill in the thousands of dollars. Now that, to me, is an illegal search and one step closer to a police state.

In this case, I think you're just being difficult and should pick your battles more wisely. Sorry.
 

·
Registered
Joined
·
725 Posts
OK, points taken. Like I said, we eventually had Shaw tech to come check our place as we have nothing to hide. And we never have problem with Shaw tech coming in the house if we need them to fix things. I guess I was pissed at them accusing us of illegal account sharing and threaten to disconnect service. A friend of us also with nothing to hide got pissed off and dumped Shaw altogether.
 

·
Registered
Joined
·
4 Posts
Discussion Starter #20
I must still be doing something wrong with emailing.

I switched to Telus. Had enough.
To be honest for what I ended up getting with Telus with all the channels and boxes its about the same with more options.

I showed the Telus tech what we had, he used two but I had him run new cables to my bedroom and to the 'suites' living room. With the free xbox that came with the new account as the converter there, thats now the rec room. Theres no tv there currently, but Ive been pricing out 3D tv's with wall mounts.

The cable that had the split to the suite when I was in there with the splitter hasnt been there for four years or so. So I am confused with your comment Paolo. Even with the splitter to the suite at the time, it was four outlets? Afterwards it was three. When we had the fellow in to change the HD PVR he saw what we had an no outlet in the suite which was rented at the time.

Its four again now.

Years ago when my parents had hooked up shaw the tech saw the cables we had, tested and used them. They werent shaw installed, they were existing from when the house was built I am assuming. May parents bought the house 8 years old and the cables were in the walls.

I have nothing to hide. Pissed off the way things went about more than anything. Maybe Im looking at it wrong though.
I was peeved when I found the fellow in my backyard knocking on the doors, and his hand on my garage's door knob. Why wouldnt he go to the front door? I didnt hear the front doorbell and I can hear it throughout the house. It was after I had told shaw there was no more suite and hadnt been for a while. I was doing it for the letters to the basement suite, to let them know they didnt need to send them anymore. He was a door to door shaw salesman it seemed however. I figured that maybe it was an old list though, and to give them the benefit of the doubt.
I called shaw again, and told them again.
The number of notes in the mailslot increased and calls started after that. From the auditor fellow I am assuming. I gave up and ignored them at that point. I didnt see the point when I had no issues with service before, and they never mentioned it until I let them know I wasnt renting anymore and wouldnt be.
 
1 - 20 of 29 Posts
Top