Samsung Warranty

2416 Views 10 Replies 5 Participants Last post by barcham, Apr 21, 2011

fishypops

Discussion Starter · Apr 11, 2011

Samsung have me a little worried.

In June 2008, I purchased a 250GB 2.5" HDD from NCIX. It failed late last year. In Feb I contacted Samsung. Without giving you the long story, here is what happened in note form:
1. Tried their website - lots of dead pages in terms of software to test the drive
2. Tried to obtain RMA - would not accept Serial number
3. Phoned Samsung - lots of time on phone - please send in the invoice. Eamiled invoice.
4. Reply that the product was not purchased in canada and that the warranty had expired !! There is a 3 year warranty on the drive.
5. Everything I had read, said that the warranty is from the date of purchase
6. More time on the phone...
7. I have to now prove to them that the warranty is from the date of purchase.
8. The Samsung warranty website:
http://www.samsung.com/global/business/hdd/support/warranty.html
indicates that it varies from region to region. BUT.... does not say what the warranty is in canada.

How absurd would it be if the warranty were to run from the date of manufacture ? Would I send back a recent purchase if it turned out hat the date of manufacture was more than a month ago ??

Anybody have any advice as to how to proceed ? Who would I appeal to ? Is the an ombudsman ?

Thanks.

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fishypops

Discussion Starter · #3 · Apr 11, 2011

Yes. NCIX are bewildered. They of course can't help me since it is outside the 30 day period. They also looked at the samsung website and agreed that it was strange that Samsung do not state their terms. (Other countries that are more fair and honest, like India and the UK state that the period runs from the date of purchase).

NCIX agreed with me that it was absurd and don't understand why Samsung would want to fight me on this.

It seems that Samsung Canada does not have any support for HDD's. My dealings are with Samsung in the U.S (supposedly covering Canada).

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fishypops

Discussion Starter · #5 · Apr 12, 2011

The saga goes on. I want to make a compliant. Is the BBB the best place to go to do that ? What comeback does one have ?

I am sure that Samsung can trade under whatever terms that they like, but there must be some form of implied term that would require them on their website, to state the terms of the warranty for all products sold in Canada.

They have made a deliberate attempt, with me at least, to deceive me that the terms of the warranty preclude my claiming against them, without providing those terms terms to me, or publishing them on the website.

Thankfully I am not a lawyer.

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fishypops

Discussion Starter · #8 · Apr 13, 2011

Samsung have just asked me to go back to the start, and re-submit as if the whole email chain and phone call logs never happened.

NCIX don't want to know about it.

Frustrated.

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