That's really poor customer service from the retailer. I work in PC retail and corporate sales and service and we will gladly handle any warranty claims for any of our customers if they have trouble doing so themselves for any product we sell. When it comes to hard drives, we will replace the drive ourselves and deal with the warranty return.
If your drive was not authorized for sale in Canada, it's up to NCIX to replace the drive themselves as they sold it to you with a claim that it carried a full warranty. If you cannot get satisfaction by dealing with their service department, send an email to the president of the company and keep doing so until you get a response. No company likes bad publicity, no matter how small and corporate execs don't enjoy having to handle what should have been taken care of by the proper department. But trust me, they will handle it if they have to.
If your drive was not authorized for sale in Canada, it's up to NCIX to replace the drive themselves as they sold it to you with a claim that it carried a full warranty. If you cannot get satisfaction by dealing with their service department, send an email to the president of the company and keep doing so until you get a response. No company likes bad publicity, no matter how small and corporate execs don't enjoy having to handle what should have been taken care of by the proper department. But trust me, they will handle it if they have to.
