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Samsung Warranty

2418 Views 10 Replies 5 Participants Last post by  barcham
Samsung have me a little worried.

In June 2008, I purchased a 250GB 2.5" HDD from NCIX. It failed late last year. In Feb I contacted Samsung. Without giving you the long story, here is what happened in note form:
1. Tried their website - lots of dead pages in terms of software to test the drive
2. Tried to obtain RMA - would not accept Serial number
3. Phoned Samsung - lots of time on phone - please send in the invoice. Eamiled invoice.
4. Reply that the product was not purchased in canada and that the warranty had expired !! There is a 3 year warranty on the drive.
5. Everything I had read, said that the warranty is from the date of purchase
6. More time on the phone...
7. I have to now prove to them that the warranty is from the date of purchase.
8. The Samsung warranty website:
indicates that it varies from region to region. BUT.... does not say what the warranty is in canada.

How absurd would it be if the warranty were to run from the date of manufacture ? Would I send back a recent purchase if it turned out hat the date of manufacture was more than a month ago ??

Anybody have any advice as to how to proceed ? Who would I appeal to ? Is the an ombudsman ?

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That's really poor customer service from the retailer. I work in PC retail and corporate sales and service and we will gladly handle any warranty claims for any of our customers if they have trouble doing so themselves for any product we sell. When it comes to hard drives, we will replace the drive ourselves and deal with the warranty return.

If your drive was not authorized for sale in Canada, it's up to NCIX to replace the drive themselves as they sold it to you with a claim that it carried a full warranty. If you cannot get satisfaction by dealing with their service department, send an email to the president of the company and keep doing so until you get a response. No company likes bad publicity, no matter how small and corporate execs don't enjoy having to handle what should have been taken care of by the proper department. But trust me, they will handle it if they have to.
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