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Samsung Warranty

2414 Views 10 Replies 5 Participants Last post by  barcham
Samsung have me a little worried.

In June 2008, I purchased a 250GB 2.5" HDD from NCIX. It failed late last year. In Feb I contacted Samsung. Without giving you the long story, here is what happened in note form:
1. Tried their website - lots of dead pages in terms of software to test the drive
2. Tried to obtain RMA - would not accept Serial number
3. Phoned Samsung - lots of time on phone - please send in the invoice. Eamiled invoice.
4. Reply that the product was not purchased in canada and that the warranty had expired !! There is a 3 year warranty on the drive.
5. Everything I had read, said that the warranty is from the date of purchase
6. More time on the phone...
7. I have to now prove to them that the warranty is from the date of purchase.
8. The Samsung warranty website:
http://www.samsung.com/global/business/hdd/support/warranty.html
indicates that it varies from region to region. BUT.... does not say what the warranty is in canada.

How absurd would it be if the warranty were to run from the date of manufacture ? Would I send back a recent purchase if it turned out hat the date of manufacture was more than a month ago ??

Anybody have any advice as to how to proceed ? Who would I appeal to ? Is the an ombudsman ?

Thanks.
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It seems that Samsung Canada does not have any support for HDD's.
That goes for printers as well. Samsung support is a horror story. I'll never buy anything else from them.

The drive was purchased from NCIX. They do not sell grey market products but virtually all the drives they sell are OEM, not retail, versions. If Samsung support compares the S/N to their retail line. It will not show up. I've obtained drive warranty service from both Seagate and Western Digital. Their web site information and warranty service is excellent. There is only one way to describe Samsung's service and that is absurdly incompetent. Trained monkeys could do better.
Samsung have just asked me to go back to the start, and re-submit as if the whole email chain and phone call logs never happened.
They did that to me several times as well. Their support is a mess.
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