Joined
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410 Posts
Hi All:
This is a new thread because I wanted to deliver new information not specifically discussed elsewhere in this forum.
BTW, this unit plays DVDs and Blu-Ray discs like a dream. Really nice.
But the wheels come off the wagon with NetFlix. I am getting some "rebuffering" delays while watching. It's hit and miss.
Clearly, one aspect of troubleshooting is to check network speeds. This Samsung has a built-in network speed test -- but it clocks an unlikely 1.5 - 1.9 Mb/sec when wired directly to my router. Other computers on this network clock in at 15-20 Mb/sec.
It turns out that this Samsung built-in speed test calls in to a server in Korea, and there is some sort of bottleneck there, or along the way. It's always slow, for everyone. So there is no way to know if the Samsung, its networking HW and SW, is slow or fast-- other than by inferring the conclusion from ongoing usage.
This seems sort of goofy, for an otherwise pretty hip gadget.
And Samsung's support is abysmal. The first telephone rep I spent 16 minutes with this morning was not able to understand what a built-in network speed test was, let alone answer my request for an alternative way to accurately test network download speed of the Samsung.
The second telephone support person gave me a pre-paid delivery label to send the unit in for repair. Seems like a waste of time at this stage.
The online trouble ticket transaction failed, asking me to put data in a mandatory "support type" field that did not exist on the form.
This is a new thread because I wanted to deliver new information not specifically discussed elsewhere in this forum.
BTW, this unit plays DVDs and Blu-Ray discs like a dream. Really nice.
But the wheels come off the wagon with NetFlix. I am getting some "rebuffering" delays while watching. It's hit and miss.
Clearly, one aspect of troubleshooting is to check network speeds. This Samsung has a built-in network speed test -- but it clocks an unlikely 1.5 - 1.9 Mb/sec when wired directly to my router. Other computers on this network clock in at 15-20 Mb/sec.
It turns out that this Samsung built-in speed test calls in to a server in Korea, and there is some sort of bottleneck there, or along the way. It's always slow, for everyone. So there is no way to know if the Samsung, its networking HW and SW, is slow or fast-- other than by inferring the conclusion from ongoing usage.
This seems sort of goofy, for an otherwise pretty hip gadget.
And Samsung's support is abysmal. The first telephone rep I spent 16 minutes with this morning was not able to understand what a built-in network speed test was, let alone answer my request for an alternative way to accurately test network download speed of the Samsung.
The second telephone support person gave me a pre-paid delivery label to send the unit in for repair. Seems like a waste of time at this stage.
The online trouble ticket transaction failed, asking me to put data in a mandatory "support type" field that did not exist on the form.