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Discussion Starter #1
Hi,

I recently bought a Samsung Bluray BD-C6500 refurbished unit online. Works great but I've noticed last night that there is an audio problem that I can't figure out if it's settings or defective unit. I have a Toshiba 42" LCD TV and I have the videotron box and Samsung connected via HDMI input's 1 and 2. I am using the optical out of the TV which is connected to my audio amp optical in. My TV is the central source for the audio signal. When I am watching Bluray movie the audio amp is not detecting the Dolby Digital 5.1 audio for some reason. I know when I am watching a videotron 5.1 show the audio detects the signal without any issues. I switched cables and checked upgraded all firmware where I can. and still the same issue.

Has anyone else experience this?

Thank you for your help.

Transmico.
 

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What is the make/model of your TV? On many TVs you cannot go "through" the TV and retain DD5.1 signals. You need to connect directly from the item to the AVR. See the following FAQ.

You mention that for the Videotron signal you get DD5.1 this way? Perhaps there is a setting in the TV for each input on what to do with the incoming signal. Read the FAQ carefully, especially the bolded parts.

http://www.digitalhome.ca/forum/showthread.php?t=17870

Try connecting the BD player to the AVR directly as a test. If you don't get the correct audio then, you probably don't have the correct audio settings on the BD player - the correct user audio setting is usually something like bitstream or raw. Make sure it's not PCM.
 

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Discussion Starter #3
I have a Toshiba 42AV500U. Under the TV's audio settings I've never been able to change from PCM to Dolby Digital. I called toshiba and they said that the TV sometimes is not compatible with all audio amps and therefore it's normal. The choice on the menu is greyout. I did try connecting the optical audio out from the Samsung BD-C6500 directly to the audio amp and it worked, I was able to get the proper dolby 5.1. On my bluray I have 3 choices for Audio setup. PCM, Bitstream (re-encode) and Bitstream (Audiophile). I tried all 3 and no success. I had done another test after my first post by using a standard DVD movie, not a bluray and it worked. Unfortunately I did not have any other bluray movies to try yet. I really appreciate you taking the time help with this. Tech support from Samsung and Toshiba was not very helpful unfortunately.

Thank you.

Transmico
 

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I suspect that with the BDs you're providing a signal (uncompressed) that the TV cannot handle (Bitstream Audiophile). I would have thought that Bitstream reencode would work? Usually on BDs there's also an audio menu screen - select DD5.1 there not Dolby TrueHD. Also remember that some DVDs/BD are DTS and the TV may not handle DTS (you can test this with a DTS DVD. Connection directly to the AVR is the appropriate solution so that you can get DD5.1 and DTS as appropriate?

It's strange that the BD player's PCM option didn't work - it should have. Perhaps there's something wrong with your signal path. Did you try putting the BD player on the HDMI input currently used for the Videotron STB?

I'm assuming that your AVR doesn't handle HDMI audio, or else you'd be going through the AVR with HDMI instead of through the TV/optical route. What's the make/model of your AVR?

You can get a Harmony remote to handle any switching if you like...
 

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Discussion Starter #5
My AVR, actually it's a dvd hometheater model is a Samsung HT-X250. I am using my TV as a central source since the HT-X250 has only one optical input. I will keep trying to see if I can figure it out. One thing I thought of was my TV audio setup has a audio selection mode from PCM to Dolby Digital, at least that's what the manual says. I've actually been able to switch from PCM to Dolby digital. It's always been grayed out. I had called toshiba and they told me that the HT-X250 is not compatible with the TV. Strange enough it can decode videotron's 5.1 shows! Last night I tried disconnecting the optical wire from the TV to see if I can switch that mode on any of the inputs and no luck. In any case, I've taken enough of your time. I think I will have to buy a new TV and a real AVR soon! I wonder how the wife will react to that? Well XMAS is coming soon! LOL

Transmico
 

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Discussion Starter #6
No Test tone on rear speakers

Hi,

I've been working on this some more and noticed then when I run the test tone from my bluray Samsung BD-C6500T I get no sound from my rear speaker nor my subwoofer. Again the Bluray is connected via HDMI to the TV and then the Optical out of the TV is connected to my hometheater Samsung HT-X250 optical in. What is strange is when selecting the rear speakers for test tone the sound comes out of the center speaker.

I tried the test tone on my hometheater to see if everything is ok and it was all good, sound came out from the right speakers.

Do I need a new DVD player?

Transmico.
 

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Again, does it work properly when connected directly to the AVR? A TV may not pass DD7.1 if indeed you meen "rear" not "surround" speakers. I would guess that there's a user setting that's incorrect in the BD player, or in the AVR, or the TV doesn't pass the signal properly. Or the speakers aren't connected properly?
 

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I also picked up this unit and had audio problems. I have a Onyko TX-SR705 and everything is hooked up by HDMI, the Sammy Blu-ray player is going through a switch and I did have to change HDMI cables to a thicker gauge and after that the switch worked fine. I changed to bitstream re-encode from audiophile and the sound is much better. Still have some issues but not entirely happy with the unit I will have to test some more Blu-ray tittles. BTW the older LG BH-200 (HDDVD/Blu_ray Combo unit) works flawlessly on all tittles which were a problem on the Sammy... interesting!
 

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Discussion Starter #9
Hi Recon,

I just bought the Onkyo HT-S3300. Plugged in the sammy using the HDMI and using Bitstream Audiophile and test tone works on all speakers properly.

Btw, can you please check this for me on the blu-ray, when watching something that is in Dolby or DTS, say a DVD and then switch to a PCM video like youtube or Netflix, does the audio switch accordingly or does it stay at the previous state and you hear nothing and you have to restart the unit?

T.
 

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Discussion Starter #10
Samsung BD-C6500 Youtube problem

Hi,

I hate to keep asking questions but I find this is the best site that can answer these questions. Unfortunately the manufactures Tech Support has absolutely no clue on what the answer is.

I have the Samsung Blu-ray BD-C6500. I love the unit, especially since it has WIFI capability and I am able to stream Netflix and Youtube. However, I noticed that sometimes when I go into the Youtube APP that came with the unit and try to stream videos I get error message "Unable to Receive URL information from movie site". I did a lot of search on Google and never really found an answer. It doesn't happen with all videos, but only video's that are official video's. For example music video's with official video title, here is just an example of Phil Collin's "In the air tonight". I can play this video on my pc, my blackberry but when I try the Sammy I get the error I mentioned above. Any ideas?

http://www.youtube.com/watch?v=YkADj0TPrJA

Thank you for any help.

Transmico
 
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