[noah12]

Yesterday Rogers wireless network was down for approximately 8 hours last evening. I phoned and the service tech told me to call in the morning to get a rebate. I called and they gave a whopping $4.29 for my inconvenience. That was a total waste of my time. I do not have a landline by choice and I depend on my cell phone, so to me this was `inconvenient `. What a joke customer service.


noah12

 

[BGY11]

That's normal - in general, service providers will give you a credit for the amount of time this was down (and not much more). As it was less than a day, that would be around 1/30th of your monthly bill.

 

[noah12]

The annoyance to me was 4.29 couldnt be 5.00, spent 25 minutes on the phone for him to figure out 4.29. Just could have been simpular.

noah