Just as an FYI, I have not been able to use the Rogers phone during recent power failures, even very brief ones. I believe this is because Rogers no longer maintains the batteries at the nodes (too expensive). Internet and Cable also go down, while years ago those would be maintained too. (I have a UPS on my phone modem, on my internet modem/router and on my PVRs and they used to work). Now, the instant that there is a power failure, all three go down - I can see this on my phone modem lights, on my internet modem lights and the fact that the PVR no longer records the programme if there was one scheduled during the power failure).^^^^
...It's the same situation with Rogers, where the fibre connects the head end to nodes out on the street, with copper the rest of the way. There are batteries in the nodes to power the nodes and whatever equipment is on the coax between the node and home. The difference is Rogers uses a VoIP terminal, with built in battery, instead of providing power to the customer's phone from the batteries in the street.
Perhaps you should mention this to the CCTS, as a phone is considered a life line service. What happens if you have an emergency, when the power's out? Not everyone has a cell phone.Rogers denied that I used to get internet and cable in the event of a power failure and also stated that I should be getting phone service for a few hours. They stated that it depends on the location of the power failure, but others have reported similar experiences to mine on the Rogers forum. I followed up with them on this recently through several different conversations with a very helpful person at the "office of the president" I decided not to push this any further as most people have cell phones, so those can be used in the event of an emergency.